Question about Western Digital Elements powered by WD 320 GB External USB (WDE1U3200N) Hard Drive

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WD elements 500GB -

When plugging in it blinks once green on the power box and once blue on the HD then dies...did you guys ever fix this?

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Make sure the port is USB 2.0 and that you use the supplied cable. It sounds like the drive is not getting enough power. Also do not use a USB hub. I hope this is of some help. Good Luck

Posted on Jul 22, 2009

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Had the same thing .... called them and they gave me a RMA for a new drive .....

Posted on Jul 22, 2009

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Any place to purchase a power supply for a WD element??


If you look at the Power supply box there should be a green light. If you unplug the cord and plug it in again it might just blink then stay our.. it is a common problem with these WD Elements. If it is newer, then it is under warranty.

How to check the warranty on a WD drive or product
Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=915&p_created=1047361575

Title: What would void the warranty on my drive?
Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=916&p_created=1048294698

If not they will sell you another one.

A replacement or extra power supply for your external drive can be purchased from our phone support team by calling 1-800-275-4932. Any technical support representative will be able to sell this part. Please have the serial number or model number of the hard drive ready, as this is needed to determine the correct adaptor type for the hard drive.

I hope this helps,


Randy
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These drives are known for lunching the power supply within the unit itself. Depending on you PC configuration, you may wish to do the same as I did when mine went. The drive itself is a standard 7200 sata drive. If your motherboard has sata capability, and/or a spare sata connection, you can slave the drive into your pc, and end of problem.

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Help! the green light flashes then nothing happens


The exact same thing just happened to me (WD elements 500 gig) and it's only about 10 months old. I called the customer help line (on the official website) and after they asked me what the serial number of my HD was they were going to send me a new power supply. Simple as that. They said they'd be able to send it out early next week. I'm hoping that the HD didn't get fried and it's just the power supply but what you've described is EXACTLY what is happening to mine.

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