Question about Brother MFC 6800 All-In-One Laser Printer

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Brother MFC6800 not printing

My Brother printer just stopped printing. The paper comes out blank. It will print from the fax, but not a document from my iMac intel computer. Had been working fine, then just stopped.

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  • SteveChin Mar 21, 2008

    I got an error to change the toner and the drum. When they were installed the pages come out blank: both from printing and copying.

    Also the machine tries to load two pages per copy. I checked the paper size and we also put in the old drum and toner cartridge.

    Still puts out blank pages even with the old drum and cartrdge.

    Any ideas. We have installed and reinsatlled the drum and toner multiple times



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To answer more effectively - how is the printer connected to the iMac? Is it a USB connection, a printer cable, is the MFC 6800 connected to a print server, an AirPor, etc? A second question I have is if you are trying any kind of tricky printing such as manualduplex printing.

Also, a shot in the dark...Is the Auto Reduction set to on or off? To check:
1. Press MENU/SET, 2 (Fax), 1 (Setup Receive), then 4 (Auto Reduction).

2. Press the up or down navigation key (keys located above and below the
MENU/SET key) until the display shows "Reduction: ON?".

3. Press MENU/SET.

4. Press STOP/EXIT.

Another item to keep in mind:
You can use three sizes of paper for printing your faxes and
copies---letter, legal and A4. When you change the size of paper you ha
ve loaded in the Brother machine, you need to change the setting for the paper size so your Brother machine can fit the incoming
fax on the page. To set the Paper Size:

1. Press MENU/SET, 1 (General Setup), then 1 (Paper Size).

2. Press the up or down navigation key to select LETTER, LEGAL, or A4.

3. Press MENU/SET.

4. Press STOP/EXIT.

Posted on Nov 20, 2007


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I have the same problem. Found this solution on the Brother site:

If the faxes you receive and the copies you make print half blank pages
please follow the steps listed below:

1. Unplug the power cord

2. Lift the top cover up.

3. Next, lift the two purple release levers located on each side of the
metal plate. The print head will pop up.

4. Remove the ribbon cartridge from the unit.

5. Lift the plastic paper cover (located behind the black rubber

6. Carefully remove any paper that is jammed by pulling in an upward

7. Push the paper cover down (located behind the black rubber roller).

8. Place the ribbon cartridge back in the unit with the ribbed triangle
on the plastic casing furthest away from you. Make sure the cartridge
gears rest in the white gear holders.

9. Gently push down the print head until it clicks into place.

10. Close the top cover securely.

11. Plug the power cord back in.

Test by making a copy.

1. Place a document (with text on both sides) in the ADF (automatic
document feeder).

2. Adjust the paper guides on the sides of the ADF to fit the width of
the document.

3. Press the COPY key.

If the problem continues and your machine is within warranty, you can
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Friday, 9:00am- 7:00pm EST, excluding holidays. If you are out of
warranty, you need to contact a Brother Authorized Service Center using
the information listed above.

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