Question about Norelco Health & Beauty

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I have a Philips Norelco Smart Touch XL. I lost one of the 'posts'that drive the three blades and ordered a replacement from Smallappliance.com and it arrived today. They sent a part:MITSUMI R-14 2227 E.Y-019-78T, M22E-10 133T8 IE. This part, as you know, has all three posts with a small cylinder below the platform the three posts are on. Evidently they can't send just one post. My problem is: l. I'm not an engineer 2. I'm 76 years with arthritic hands and, mainly 3. I have an MBA but am not smart enough to determine how to remove the two remaining posts in order to put the three new posts with their platform and cylinder in. Can you please help me? I'm about ready to bite the wall with frustration and don't want to buy a new razor since this model was a relatively expensive one. I'm sure there is some little trick to taking the existing posts out but I'm stumped. Thank you, Norm Calhoun 703-465-4796

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Mr Norm calhoun your solution is readilly availble with me but it is on other web site
is it ok with you if i provide such solution or you just wish me to guide you with the
process.

Posted on Jul 23, 2009

  • Aruna Singh
    Aruna Singh Jul 23, 2009

    Fine, Mr Norm calhoun It seems that you are away from your computer at present anyways I'm providing you with the web address where you will find step by step guide through which you will be able to dismantle and re-install your shaver.


    http://www.koshershaver.org/howto.htm


    For any further assistance you are always welcome.



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Hi Norm,

I have looked at this issue extensively and unfortunatey the specific information you require is not widely available.

Philips Norelco have a freephone support line at 1-800-243-3050 that should be able to advise you further on this matter.

There is a repair centre who specialise in Norelco Shavers at this link and their rates seem reasonable if you have to go that route http://www.electricshaver.com/repairservice.htm

There is also an email contact on that page - perhaps one of the engineers would be happy to give you the information you require as it is not a major service issue.

I can understand how frustrating an issue like this is for what in essence would seem a simple repair - however Philips it seems keep service information under wraps like a top secret document!

I hope this is if some help to you and apologise that I cannot be more specific.

Regards
RixsFixes.

Posted on Jul 22, 2009

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