Question about Dell Photo 964 All-In-One InkJet Printer

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I have a 964 Dell All-in-One printer. I replaced

I have a 964 Dell All-in-One printer. I replaced the black cartridge with a Dell an everytime I trun on the printer it starts to align the cartridges. I have checked for the taqpe, but I removed it, I have cleaned the heads per instructions in the maintenance menu, and I have unplugged the printer. It still does it. any suggestions?

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Let it complete.Everytime you change a cartridge it has to align.

Posted on Jul 22, 2009

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1 Answer

Black replacement ink in for dell 964 but keep reading missing


Check that the Gold Contacts on the front of the cartridge is clean, also the metal contacts in the printer that read the cartridge may have been jammed out of place. Use a bright torch, pull out the black and look in the spot were the cartridge goes, you will see the contacts i am referring to. they are very flimsy and can be moved very easy!!
We have come across quite a few with this problem, most of the time it is the actual printer itself though, and replacing the printer is the best resolution.

Apr 05, 2011 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

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If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.


Rick

Mar 04, 2011 | Dell Photo 964 All-In-One InkJet Printer

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Did you make sure to pull the plastic strip off the cartridge?

Feb 15, 2010 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

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The black cartridge needs replacing it sounds like. On many printers, that is the only way that you get black.

Jul 05, 2009 | Dell Photo 964 All-In-One InkJet Printer

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try to uninstall ur driver and install it again

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How is it plugged first of all, did you set it up as a dell printer in add printer? try adding it as a HP printer since they are HP printers with the Dell name.

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1 Answer

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Try printing a windows test page from the driver software, START-SETTINGS_PRINTERS-DELL964- properties,,etc. If the test page prints with color then I believe that your driver is set to print in greyscale. If you can't find that option in the driver you might try to re-install the driver from your original cd.

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