Question about Epson Stylus CX9400 Photo Printer

Open Question

Epson Stylus cx9400FAX - PAPER JAM way inside!

Epson Stylus cx9400FAX series printer:
When doing a normal printing job; small amount of paper in the paper feed, printing from the computer. Paper jammed about 2/3rds of the way thru the sheet, feeding into the printer.

First tried to gently pull the sheet out backwards, but after maybe an inch, it was very hard, so was afraid I'd harm the rollers or whatever, so quit.

Then, following directions in the manual, and on the printer's readout: turned the printer off, then on, to allow it to clear the jam.

Wow. what a mistake. It sucked that paper all the way in, and jammed completely. I cannot SEE the paper anywhere I look. The manual is useless. (Just turn machine off, then on.)
In my previous Canon printer, I could open a "back door" and FIND the paper to remove it. I can't see anything like that here. I've looked at the feed end, the exit end, and opened the section where the ink cartridges are - no visible paper.

HELP, please. I was in the middle of printing invoices for my small business. Need those invoices, need the money, you know!

Thanks,
Shelley

Posted by on

  • arfghan Jul 22, 2009

    GOT IT! Went to epson's page, tech support. They advised to open ink cartridge area and look at far left for the paper. Saw nothing. Turned printer back on, the inner workings all moved around, and voila! - there was that sheet of paper wadded all up and pressed up against the left inner wall. NOT even in the feed rollers, or anything. Just loose. Snatched it out, and we're printing now!
    Shelley


×

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 68 Answers

SOURCE: EPSON STYLUS C4OUX

Please go to my website http://www.the-inkstore.co.uk . I have the latest version of SSC Service Utility to download directly onto your computer and instructions on how to use it, what to click on etc etc. Click any of the Epson links if you can't find it, everything you need to know will be there, including printer Firmware resetting which sorts out a multitude of problems.

The 'maintenance required' problem with Epson printers has absolutely nothing to do with which cartridges you are using, it is a built in page counter in your printer firmware, which has a different maximum amount for each Epson model. Don't listen to old wives tales and heresay, we are the experts and it's an Epson scam to cause a lot of people to pay for maintenance or throw their printers away.
I haven't found a model that can't be reset with the latest version of SSC Serve or the manual reset on my site.

For Epson RX500 users there is also a manual reset on my site, as the SSC Serve software won't do it for you.
When using the program & choosing your printer from the list, it may have a weird name with 'x' in the model number, this is because some configurations are for many models in a series. For example, the C46 will be listed as C4x as it is for the C42, C44 & C46 models.

I hope this helps all Epson users to overcome the Epson scam of page counting and locking out until you pay their dealers money for maintenance.

If you like what I've done for Epson users, please show your appreciation by spreading the word and perhaps buying your ink from my site.

Happy trouble free printing

The INK Store (UK & Europe)

Posted on Jul 15, 2008

Dipu007
  • 2110 Answers

SOURCE: Epson Stylus D88 Plus paper jam

1. Unplug the power and USB cables from the printer. I pried open my C42UX printer, careful not to break anything. I use a flat blade screwdriver to pry it apart; there are two-three tabs at the back and two at the front. Gently push them in, and then using a bit of force pry apart the cover.
2. Next I removed the two (2) waste ink pads. They are located at the back on the left hand side. I used the flat blade screwdriver to lift up the ink pads (they were soaked). Please use rubber gloves as it gets very messy.
3. Next I took the pads to the kitchen skin and washed them with just plain hot water until they were white again. I just let the hot water run on them (the pads are about three inches long).
4. Once washed I dried them using a hair drier. (you could place it the sun for a few hours or on top of your heater or maybe in a heated oven; (make sure you do not set it on fire with too much heat).
5. Once dried I placed the pads back in the ink waste bin at the back of the printer.
6. I closed the printer cover and put back all the pieces and plugged in the USB & power cable and turned it on. (Yes the lights are still flashing).
7. Go to this link and download this software: http://inkjetprinterhelp.us/epsonSSC.html
8. Install the software and run it.
9. Select your printer and model number ( It only says C42 there is no UX, choose it anyway).It will ask if you replaced with new pads; say “YES”. Then close the window.
10. Now right click on the SSC service utility, it looks like a printer icon near your clock in the task bar.
11. Then click on reset counters. You can do all other stuff with this utility too.
12. Turn off the printer power and then turn it on again. If necessary un-plug the power cord from the back of the printer, wait 20 seconds. Plug it back in.
13. THERE YOU GO! IT WORKS AGAIN.
14. By the way I use generic ink and I fill my own cartridges. I use ink from www.atlanticinkjet.com. Great stuff.

try this and let me know it worked or not ...

Posted on Dec 12, 2008

  • 1 Answer

SOURCE: printer will not feed card stock

Sorry. I have not solved this problem and I cannot afford to pay anything for your services.

Posted on May 02, 2009

aicaxz
  • 511 Answers

SOURCE: epson c90 paper feed problem

Is the message general error? The problem is tchip. When turn on chip is recognized by printer, but when start to print, printer "read" some information from the chip. Here is the error. Some pin at the chip for redaing the existence of chip, other pin for reading the information. Check connector between chip and carriage.

Posted on May 30, 2009

devdeep dhar
  • 375 Answers

SOURCE: Epson stylus DX3800 All in one printer, scanner Unable to print

Do a printer check by copying on standalone. means placing a document inside the scanner. Load 10 sheets of regular paper into the feeder then press the start button to begin copying. Try 2 copies. If it gives you the same error, then there is already an issue with the gear inside the printer.
If your unit is not under warranty anymore, log on to support.epson.com. Click on help me find a service center to the right of the page. You will have to put in your zip code to find an epson certified servicer near to your area.
If your unit is not a year old yet, please call epson technical support.
If it copied successfully, it could be just the paper settings, or the type of paper that you are using is not supported or you might have to uninstall and re-install drivers.
Try the above steps and reply me. Thank you Sir, Have a nice day.

Posted on Sep 20, 2009

Testimonial: "Thanks for replying so quickly.It still has not printed or sucked any paper in.I'm sure it must be the gears inside.Maybe just worn out?"

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Epson Stylus Photo 1390 Paper Jam


It PW sensor error. For "Normal Quality" mode, the PW sensor will not work for "reading" paper existence, but for "Fine", photo and best photo it work. PW is paper widht. Small sensor at bottom side of carriage, near the head. Dirty or short circuit may be.... Can you fix it?

Jan 13, 2013 | Epson Stylus 1400 InkJet Photo Printer

2 Answers

While printing, the paper got jammed. I removed the paper completely, with out tearing the paper. The printer still states that an error has occured and to turn off the printer, check for jammed paper,...


my epson t13 doesnt feed any paper. when i was printing and run out of paper i put some paper on it but in dismay all of them feed all and it stopped. i tried to pull them out of the printer little by little. when i tried to continue my printing job it never feed any more. any help for this problem pls....

Apr 19, 2011 | Epson Stylus CX8400 Series

2 Answers

I have a Epson stylus CX9400fax a piece of paper is jammed way inside the machine, I can't even see it to try and get it out! I've tried turing the machine on/off numerous time (still not expelling the...


If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

    pm_paperload_216_er.gif

  3. Press OK to clear any messages on the display screen.

Jun 02, 2010 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

How do I enlarge the print on an Epson Stylus CX9400 fax series?


the printing wizard it has the size choice ...but the actual size its established by the limitations of the printer ..anyway all documents may be re-sized in the computer and than printed...even in pieces and reattached after if the printer supports only A4 paper maximum

Sep 04, 2009 | Epson Stylus CX9400Fax InkJet Photo...

1 Answer

Paper jam, with no paper jam!


Hi,

try to re open again your machine and look very carefully inside remember even how small the paper it will still cause for a paper jam.

if not try to send it to a service technician to give a look to the printer head and rollers.


thanks,

Jun 14, 2009 | Epson Stylus Photo RX620 All-In-One InkJet...

2 Answers

Paper jam error


Dear Sir,

I have Epson Stylus-1390 Photo Printer. Problem is when giving photo printing option thru printer driver printer get error is paper jam..

can you give me solution for the same.
thanks

Jan 09, 2009 | Epson Stylus Photo R300 InkJet Printer

1 Answer

Epson RX500, Paper Jam - printing couldn't start


Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button, applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this, is in some cases I have been able to clear the paper track of debris that was deposited there over time. Worth a try. I have fixed a number of printers this way saving costly repairs. Bud

Jan 06, 2009 | Epson Stylus RX500 All-In-One InkJet...

1 Answer

Printer will not print


Firstky u need to make sure that the printer drivers are nt corrupted, i wuld suggest u reinstall them, make sure u do nt have any paper jam, check 4 small paper pieces inside, listen if the printer tries to pull the paper in.

Feb 22, 2008 | Epson Stylus Photo R260 InkJet Printer

Not finding what you are looking for?
Epson Stylus CX9400 Photo Printer Logo

685 people viewed this question

Ask a Question

Usually answered in minutes!

Top Epson Office Equipment & Supplies Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18390 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you an Epson Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...