Question about Dell 962 Photo All-In-One InkJet Printer

1 Answer

Says driver not installed, gives runtime error

My printer quit working in the middle of a print job and just sat there. I uninstalled the printer and software, then reinstalled it with the CD that came with it.
Now I can print, fax and even scan from other applications, but if I try to acess the printer through the "All-In_One" software that was installed with the printer. I get the following message.

Please install Dell 962 printer drivers (which I have done repeatedly) then


Program: C:\Program files\Dell Photo AIO\dlbxaiox.exE
(with the E big at the end like that)

The application asked the Runtime to teminate in an unusual way. Please contact the appication's support team.

I can't find anything from dell on this issue. Anyone have any solutions?


Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 1,006 Answers
Re: says driver not installed, gives runtime error

Download this program and run it:

Couse i think it can be registry problems

and run CHKDSK /R then restart pc

If u got help please rate this solution as FIXYA

Posted on Nov 20, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Runtime error program

If you use a registry cleaner it may remove the dead links and then reinstall.

Mar 01, 2014 | HP Printers & Copiers

1 Answer

I have a new wireless Photosmart C4740, it prints sometimes, and then it gets an error, I don't know what the error is, the printer just has error, there are no print jobs in the que, but still an error. I...

U can browser ur printer cd and look for folder named util > CCC >> Uninstall_L3 and completely uninstall ... then try to reinstall teh printer after downloading the driver from .. solution and drivers

Mar 20, 2010 | Printers & Copiers

1 Answer

Service error 5c10, error code 6a00 wored

6A00 is the error when the purge assembly is broken or jammed. You need a shop to install a new one since the entire print engine has to come out to replace it.

Dec 04, 2009 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Cannot delete a print job

Microsoft has the help you need for this issue and I wont try to give you long and possibly misleading information on here.
It is a common problem but the answer is here

You need to refer to method "D" about half way down the page
Once you clear the print job check you dont have any extra printers installed as quite often happens in these situations. If you have then delete your extra printer installations.

Oct 03, 2009 | HP Printers & Copiers

1 Answer

Printer was working fine. Uninsatlled driver to get rid of annoying window sayink hp tools app has quit...want to relaunch...pushed ignore ...worked fine until i uninstalled and re installed. Now won't...

Uninstall all programs involving your printer, and the download just the driver for your operating system at
the HP website It's already selected for your printer. This should update the system and fix your problem.

Jul 14, 2009 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Printer error messsage

attempt to clear the print spool and set the its settings to print directly to the printer. Do a test print, then enable print spooling again. If the same thing happens, uninstall and reinstall the latest printer driver

Jan 16, 2009 | HP LaserJet 4350 Printer

1 Answer

C++ Runtime Error for Dell Photo AIO 962 printer dlbxmon.exe

I had the same problem and was able to fix it by following the instructions in this link:

Apparently, the regular uninstall procedure does not completely uninstall the software drivers. Then, if new drivers or software are installed, a conflict is created between the old drivers and the new drivers. You have to first run the DellXPCleanUpUtility to completely clean out the old software drivers. Then, you can install the new drivers successfully.

Jan 02, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Hp printer 5420 photosmart

I assume all hardware connections are fine, and any lose cable connections are already checked then......

1)Send a test page to the printer Open up the print jobs, and try deleting all jobs (click on the printer from printer and faxes under control panel, delete all print jobs, Still in this window click printer and uncheck the print offline, does this help?) if not then

2)Try uninstalling and reinstalling the printer driver and then try printing a test page.

3)Try uninstalling and reinstalling the printer software and driver and then try printing a test page.

If nothing works then:
-Uninstall all printer software, driver unplug and reseat an original hp cartridge and go this link install software and driver and follow instructions on how to install the drivers, at the end click the check button to see if driver is fine. Now you should be able to print.

Dec 24, 2007 | Printers & Copiers

3 Answers

Prints black on test page, but not when a job is sent to the printer

make all your printer settings to default. If any problem in that simply uninstall & re-install the driver.


If still no good, your black cartridge might have dried-up

Oct 18, 2007 | Canon BubbleJet i560 InkJet Printer

Not finding what you are looking for?
Dell 962 Photo All-In-One InkJet Printer Logo

Related Topics:

693 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Printers & Copiers Experts

Prashant  Sharma
Prashant Sharma

Level 3 Expert

1127 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers


Level 1 Expert

3 Answers

Are you a Dell Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides