Question about HP Officejet J5780 All-In-One InkJet Printer
I have Windows 2000 PRO on my machine. I bought an HP Officejet j5780 and installed the program. The scanner will not work. I have contacted HP and they told me that the machine is not compatible with Windows 2000; their web site says that it is. Mostly what I need is scanning documents into either Winword or Open Office.
I have tried re-installing the software severally times to no avail.
I need to know how to get the printer to scan.
I think it should work, have you installed the "HP Officejet Full Feature Software and Driver" from the hp website? the CD might have software for XP and newer and might not work fully on windows 2000.
Get the full feature software from the page above. Uninstall the earlier ones from start -> control panel -> add or remove programs
Find the hp related programs from the list and uninstall before installing the new software. also Unplug the machine and open up printers and faxes, right click on it and select delete.
Then restart your computer, and then install the full feature software, plug in the machine when asked.
If it doesn't work, I could look into it over remote support. I used to Scan on windows 98 some 10 years ago so I'm pretty sure its going to work on windows 2000.
Posted on Jul 22, 2009
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Posted on Jan 02, 2017
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