Question about Nikon D90 Digital Camera with 18-105mm lens

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Broken Nikon lens mount

I have the same problem with the plastic lens mount on the 18-105 kit lens for the D90. Bought in December 2008, broke in April 2009, and hardly ever taken off the camera. Sent it back to Jessops (UK), they claim it's impact damage and not covered by Nikon warranty. Am at present in dispute with them about this. The camera / lens was never dropped or mishandled in any way, it's just shoddy plastic money-saving by Nikon, and this lens seems particularly prone to this. The man in the shop said it wasn't the first they'd had back, so I suspect Nikon don't want the expense world-wide of repairing all the defective lenses.

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  • g_burgess Mar 03, 2010

    I wrote the original Broken Lens Mount entry. Under UK law, the retailer is responsible for any defects in an item sold, even for design or manufacturing defects. The law is very wide-ranging on this point. So I took Jessops to court under the Small Claims procedure, cost £ 15. A week or so later Jessops rang to say Nikon UK had agreed to fund the repair to the lens. I suspect Nikon didn't want a court judgement against them - I'd amassed a good deal of web material on the topic, plus the lens was without a scratch. So this might be a way forward if you have a similar law in your country. Good luck. (I have since bought the Nikkor 16-85, with a metal lens mount, a better lens, but twice the price of the 18-105.)



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I'm another very unhappy victim of the defective manufacturing and/or materials in this lens. My 18-105 DX VR lens lived in a padded camera bag when it wasn't on the camera. It's never been dropped, banged, dinged, or put under any stress. 10 months into ownership, with 50 months to go on the 5 year extended warranty, it simply came off in my hand one day while zooming. I was horrified to see a thin black plastic sliver inside the camera body -- the mount just broke off. Thankfully did not get behind the mirror or on the sensor. Greatest insult came from Nikon repair, who refused to honor the warranty because "the lens had been dropped" and asked me to pay nearly 1/3 the original cost of the lens for repairs. When I challenged this and pointed out the as-new condition of the lens, not even a scratch, they simply stopped responding to my emails and phone calls.

Posted on Mar 02, 2010

  • Marc Aaron Mar 04, 2010

    Thanks for posting the update and I'd love to check out the material you found on the subject.

    I'm happy to report that today I finally got a favorable response from Nikon, the same outcome as your situation.

    A Nikon service manager emailed the the following. I'm happy with the outcome but stressed again that the lens had never suffered any type of impact.

    I'd suggest everyone to follow the path you and I took: Google the heck out of the problem and send Nikon links to to everything you find. Insist you have never dropped the lens and ask for a manager to inspect the lens looking for the slightest scratch.

    If that fails, post honest reviews on and forward the responses to Nikon. I received nearly a dozen responses on Amazon from photographers saying they would no longer consider Nikon products.

    Response (Myron M.)
    03/03/2010 11:43 AM

    Mr. Alsip: The service manager has reviewed your case. It was incorrectly asserted in the service order that the lens was dropped. While the lens definitely has a broken mount, caused by some type of impact, we can not conclude definitively that it was caused by a drop.
    The decision by the service manager is that the lens will be repaired complimentary at no charge for customer goodwill.. Please be aware that this decision is not based that the problem is a manufacturing issue."



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