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problem can be solved.When a phone freezes, it means that the phones memory has be corrupted and it needs to be flashed for it to restore the memory back.
When you flash the phone, it will that working normal.
try to turn off the unit manually like open the cover and take off the battery then put them back in and power it on.. check if that will work for you.
If the fridge side is frozen you have a door seal issue. If the freezer side is frozen you have a defrost component issue. Your post was not clear as to which side is frozen.
I had the same probem.
Turn the phone off and then connect it to your usb. I did this and it installed the usb drivers straight away and then everything was good to go.
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