Question about Vtech CS5121-3 Trio Cordless Phone

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Phone line is always busy when someone calls

I never know the phone was ringing since it doesn't on my end even though I have call waiting. Went through the trouble shooting ideas in the users manuel with no succes. Mainly checking connections, wiring, unpluggin all, etc. A few months ago, the phone was actually ringing for the people calling in, but it never really rang on my end, went to the answering machine, etc., but after following manufacturer's manuel, I got it working again. No luck so far with this new problem. Have a "main" phone with an answering machine and 2 Aux. phones ties to it that only require an elec. connection. Phone is approx. 1 1/2 years old and I would rather not replace it, but need a phone that works.

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SOURCE: Manual

Hi,

I have provided a link below where you can find the manual for your phone.

http://www.vtechphones.com/vtechui/support/manual.cfm?manualID=364

I hope that should help you fix the issue you are facing. Will wait for the rating to know the result.

Thanks
Sammy

Posted on Dec 06, 2007

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Not receiving all incoming calls. Callers get "All circuits are busy" or "This number is no longer in service" when they call. Some calls do come through. We can call out.


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Did you have this problem with other phones? Maybe you can take the phone to a friend's for family's home and try it there. If the phone is okay, call Telus back and let them know that the phone tested okay and ask what they are going to do to fix the problem.

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I'm guessing that you are learning the difference between the TA series and the TAW or TDA series. Call waiting is programmed from a CW code dialed into the intercom (ie 7311 or *7311) and call forwarding to VM is programmed by a 71x or 710x or *710x command. In a TD TDA or TAW system, you get CF BUSY, CF NO ANSWER, or CF busy/NA.
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THere are two answers to you question, depending on certain options and conditions.

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2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.

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