Question about Brother MFC 420CN All-In-One InkJet Printer
I am trying to print coupons and it keeps telling me it can't because my properties are set to "Keep Printed Documents" so when I can in and uncheck it, it doesnt fix the problem and when I open it back up..."keep printed documents" still has a check next to it even though i unchecked it and hit "ok". Grrrrr!
If you have a Brother printer please change the following:
Start -> Control Panel -> Printers and Faxes -> Right click on your selected printer and select "properties"
Go to Advanced tab -> Print Processor
Change the settings from "BRMFC" print to "WinPrint" and set default to "raw" and Click Apply
Now go back to uncheck "Keep Printed Documents" and attempt to print the coupon.
I am a big fan of coupons.com, their tech support guy sent me these instructions. Good Luck!!
Posted on Oct 02, 2009
This is a bit weird. Of course, with keep documents on, the coupons will be stored to a file and you could then take them and give them away, then the website would lose the traffic ... My solution was to turn off printer spooling, since the keep document setting would not stay off. I have a Brother HL-1440. It seems even deselecting from the registry would not keep the setting toggled off. I have not sent this to Brother, but I believe this is the driver telling windows to apply this setting if the print spooler is turned on. I am using the most recent driver. So, (WinXP) clisk START, Settings, Printers, Right-click and properties, select advanced and then turn off the print spooler.
Posted on Jan 10, 2008
Brother's Fix for this problem is here:
Posted on Mar 07, 2008
I had the exact same issue, I need to check the option "print directly to the printer" which greyed out the "keep printed documents" option. I was then able to print.
Posted on Oct 09, 2009
Faults like this are usually caused by the printing software, not the
driver. Something is resetting your Keep Printed Documents option back
to Checked. As you will notice, all three complaints are from people
trying to print coupons, likely all using the same software.
You will have to contact the people that make the software and tell them your brand name and model and maybe they can correct their software.
Also, you can visit Brothers website and get the latest firmware update for your model, and newest driver. If these two options don't work, leave Brother an e-mail on their website and notify them of this problem. I have worked on these machines extensively and have not encountered this problem with any other software.
You can also "Print to file", and then open the file with some other software (such as Word or Paint) and then print it from there.
Posted on Dec 29, 2007
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Posted on Apr 15, 2015
Here's the solution that worked for me: If you are unable to print coupons from the Internet the print processor setting in the driver needs to be changed. To change the setting: 1. Open the Printers folder: a) Windows 98/ME/2000: Click START -
Posted on Sep 18, 2010
SOURCE: Keep Printed Documents
Deletes and reinstall print drivers, does'nt sound like a printer problem, more software issue, driver reinstall is my best bet
What are you printing from? ie program is?, and can you print windows test page OK?
Posted on Dec 20, 2007
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