Question about Fujitsu fi-5530C Scanner

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All our data is scanned with a Fujitsu fi-5530C and is scanned to FileCabinet Solutions. We have lost the connection between the scanner and File Cabinet - how do we get it back?

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  • tstrieter Jul 22, 2009

    Thanks for replying to my question - I am going to forward this to the person who installed the software and let her deal with it. This may take a few days, but please keep this inquiry open and we will contact you as soon as possible.

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I'm going to ASSUME you are using FileCabinet CS™ professional suite.

If you are not then please email me the exact version of software that you are using.

====

Since I do know what version you are using so I will give you a quick check list.


I'm ASSUMING you are using Microsoft Window XP Professional on a PC.


Clean any program that your are not need right now. To keep the screen less confusing,


Check the clock and date to make sure it's correct.

FileCabinet CS™ professional suite use the system clock time to time stamp scanned files.


Right Click Start

Click Explore

===
If you can get hold of the person who installed this software it will speed up the following steps.
===

Click on c:

click on Program Files

look for FileCabinet CS fold or a folder related to the scanning software.

THE PERSONAL WHO INSTALL THIS PROGRAM WILL BE VERY HELPFUL HERE.


enter the FileCabinet CS (or similar) folder and sort the item by date,


Did you create entered a name for this project/scan?

Look for that name


If you find the folder with the RIGHT name then enter it and look for the scanned files.

The file creation time should match the approximate time you scanned.


Open all the files and see are these the right files.

====

PLEASE supply me all the information I requested and I can do a better job on troubleshooting.


Please email me or append to this post.


Good luck.





Posted on Jul 22, 2009

  • 1 more comment 
  • Vincent_G
    Vincent_G Jul 22, 2009

    One more possible location.

    Once again,it's all depend on the person who install this program.


    Check

    My Document

    My Pictures

    Look area and see can you find your scan project

    ===
    or try

    My Document

    look for the scan related folder

    go in and see can you find your project.





  • Vincent_G
    Vincent_G Jul 22, 2009

    There is one last thing to try.

    Do you recall entering a PROJECT NAME before you start scanning?


    You may use

    START

    SEARCH

    entry the project name and do the search.

    ====




  • Vincent_G
    Vincent_G Jul 23, 2009

    A person with time and above average PC troubleshooting skill will able to search for these file.

    These scanned image is date stamped.


    It will help the troubleshoot a lot is you can recall the following


    Name of the scan project

    approximate time you started the scan

    approximate time the scanner cable disconnect.


    With this time frame information. he/she will have a better chance to locate the image files.




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