Question about Office Equipment & Supplies
To start , get a replacement USB cable , and test the hard drive on a different
computer, to ensure the fault is on the external storage unit.
If the hard drive is not recognised by any computer , then here are two possibilities:
The Hard drive USB/ATA controller board is faulty.
In this case you can simply take apart the enclosure and mount the disk into a new enclosure. WD Mybooks are SATA, but double check the hard disk connector to ensure.
The hard disk inside is faulty.
In this case repair may be expensive. You need to locate a data recovery facility with a 'clean room' , the cost is usually more than $800.
If this happened after a power surge, then the problem is most likely a faulty controller board.
If instead you have dropped the hard disk it is possible an hard drive failure, in that case repair will be expensive.
A replacement enclosure will stfrom art about $20 on Ebay or Amazon, and must not necessarily be WD .
Check if your disk is Sata or PATA (IDE) before buying the enclosure.
If instead the hard drive works on a different computer (they are Plug and play and do not need software installation), then ensure that you disabled any security software, and that you allowed all requests when the disk is self installing. In some case you may need to reinstall the operative system (Windows , Mac OS, Linux).
To start do the following
Posted on Jul 22, 2009
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Posted on Jan 02, 2017
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