Hi, we currently have a Canon iR C4080 connected to our Windows NT4 domain but accessed using WinXP clients and would like to know what the correct NT4 driver should be for this model and where I can obtain them from? We also have an issue that this device has suddenly stopped sending scans to email and file locations and wondered if anyone has a troubleshooting guide for this model. I have searched the internet for a user / setup guide / manual with no luck, can someone please advise where I can obtain one from please?
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Re: Canon iR C4080 scan to email / file and manual
As a set off drums for this model costs around £900 i@d get a service contract try concept group if your in uk
download drivers from www.canon.co.uk
go to download page and enter your op sys and language
as for scan to mail use your RUI to check smtp settings username and password havent changed
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Sounds like the copier is needing to have a DC Controller or MMI reset. Before doing this make sure you have printed out the current setting in P Print, Addresses ( E-mail, Faxes, etc. ), and any other items that may be stored in the copier. I can't remember all the items a " CLEAR " will wipe out but it's a good policy to have a current copy of this printed out anyway. Before doing the clear, look to make sure the settings agree with canon print settings located behind the door panel.
Wow, alot of variables here.If you are using PS drivers then you of coures MUST have a Fiery,or a Canon option that emulates PS.This can be as simple as it's onboard limited ability to emulate PS(which although is onboard is locked out unless you have prchased a special "license" to use it) or one of Canon's external print contollers that again "emulate" PS.This is a given,anything less than the 2 external controllers Canon offers (ImagePass H1/ColorPassGX100) will not provide full interpretaion of PS.And even the the high end controllers may misinterpret certain graphics data in the PS format as they are emulators of the Fiery controller.If you have niether of the 4 options (onboard licensed controller,H1,GX or Fiery) then you have inherent limitations.A simple PDF document would be better presented using the UFR II print driver available at Canon's website.Just as an Adobe PostScript document may not output properly using an inferior driver and/or controller,a PDF file may be ouput poorly using a PS driver.I hope I have been of some help to you as that's what I try to do,help. Best wishes and GFL ! :-)
Did you change the toner?Developer unit? When did it occured?
FIRST: the copier must be cleaned and vacumed, it may be that toner falls onto transfer section and that causes the problem, you may also have problem with yellow developing unit or drum or transfer cleaning blade.
Ok, so working thru the troubleshooting model you have identified the symptoms fairly well but I dont know if you have adequately identified the area affected. In order for the copiers to create a file on a network server they need user names and passwords to access a network resource and they need sufficient rights to create a file. Have you tried to log into the scan folder on the server using the copiers credentials from a workstation?
The next step, of course is to identify what has changed.If you had a problem with a domain controller is it possible the user accounts for the copiers got deleted/damaged/modified?
Log into the internal web page of the copier by plugging its ip address into the address bar of your favourite web browser and verify that its network settings (dns server, domain name, etc) are correct. I believe you can ping the server from the web page as well, if not it can be done from the tcp/ip setup screen on the copier control panel.
There is no way to manually flush the DNS cache on the copiers except for powercycling the device, just make sure you are turning it off by the main power switch near the back of the machine and not the on-off button on the control panel.
I dunno if this qualifies as a solution or a clarification request but I would start with the user accounts and access permissions.