Question about Maytag MGD9700S Gas Dryer

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I bought two gas dryers(MGD9700SB0) for homes we were constructing.They were installed in July 2008 and I've had problems with both. One dryer is going on its 3rd service call in less than one year. It just won't start up yet the lights go on. The serviceman now says I need a new control panel. I am so very disappointed with Maytag. I'm ready report this to the Better Business Bureau or other gov't. agency unless I get this problem fixed as soon as possible.

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  • vivordan Jul 22, 2009

    I will advise Maytag first. While the problem itself is not fixed, I appreciate the responsiveness.

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  • Maytag Master
  • 19,396 Answers

Good Morning.

I am sorry to hear about your problems.
Often a large appliance fault may be difficult to fix, and the technician may need more than one service before fixing the problem.
Maytag appliances are covered under warranty for the first two years, and you should be entitled to free parts and service until the problem is fixed.

What the technician did was reading error codes, and in your case a faulty timer board may have returned the wron fault code, leading the technician to replace the wrong part.

If you get charged for the service , or if you want a different technician you will better contact Maytag first, rather than contacting a Governative customer protection agency. Maytag can be contacted following indications on this page: Maytag Contact Us.

Best regards.



Posted on Jul 22, 2009

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Posted on Jan 02, 2017

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daaffda.jpg And here is the part 694539 Gas Valve
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