Question about Citizen CLP-521 Thermal Label Printer

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Printing problem I have a Citizen CLP-521 and it does not seem to be printing on the labels, the labels are being fed but no print. Have changed for a different printer, have checked setting etc still no joy, the printhead has been cleaned etc. The printer will print a test page, but will not print on the labels Thanks Sarah

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  • Anonymous Mar 31, 2014

    the printer prints a label then pauses for a few seconds then prints another label/

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Problem has been solved, thankyou,
Printer was unistalled and then re-installed.

Posted on Jul 23, 2009

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1 Answer

The labels are feeding, but remain not printed.


When you supply the paper to the machine put the correct size and media type

Nov 10, 2015 | Citizen CLP-621 Label Printer

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How do I align my Citizen CLP 7202e Lable printer print head to align with the lables? Currently it starts printing low on the lable and thus the last 1-2 lines print over onto the next lable


Adjust vertical offset in printer properties. If that doesn't fix it, adjust it under "advanced". Or... you can set the offset in the printer itself. Hold down the left two buttons at the same time. Cycle through the settings until you get to vertical offset.

Apr 19, 2015 | Citizen CLP-7202e Thermal Printer

1 Answer

What else do I need to type labels on my citizen clp=621. Iv'e down loaded citizen driver 7.3.5.exe. I can not find the cd that came with the printer. I cannot find the file to type in the info I need. how...


What you need to do is purchase the label printing software for the printer. I do believe the CD that once came with the printer's packaging was just the printer drivers for the Windows 95-XP edition operating systems; and one had to buy the software program separately.

In any event, there is a company called Bar Codes Inc, that sold this discontinued product you own...their phone number is 1-800-351-9962. Perhaps they can help you

There's an online company called seagullscientific.com that sells software for this label printer too.

Here are the phone numbers to the printer's manufacturers/distributers:
United States of America (310) 781-1460
Germany: +49 (0) 711-3906 420
United Kingdom +44 (0) 20 8893 1900
Japan +81 (0) 42 468 4608

I have no personal or financial interest in any of these companies; just trying to help and pass on good info to you.

Feb 20, 2015 | Citizen CLP-621 Label Printer

1 Answer

LABEL NOT PRINTING CLEARLY


On the right hand side of the print head is a blue thumb wheel. ensure this is set position 9, this will give you full width print. This adjustment is for setting narrow width labels.

Jan 24, 2013 | Citizen CLP-621 Label Printer

1 Answer

When I try printing, the label sheet comes out without being printed then stops and the "condition/error" lights blink.


First you need to check the blink rate:
If fast this denotes a ribbon error - check ribbon is installed correctly.
If slow this denotes a label sense error - check the sensors are clean and are correctly aligned.

Aug 29, 2011 | Citizen CLP-621 Label Printer

1 Answer

When trying to print and condiition and error lights keep coming on. also when pressing feed it feeds through more than one label and then shows the condition and error lights.


Most common cause for this is sensors not positioned correctly. Make sure that the white arrow on the top sensor is aligned with the bottom sensor. See you user manual.

Also check that the senor used is the correct one for the maedia (i.e. black mark or transmissive).

Jul 11, 2011 | Citizen CLP-521 Thermal Label Printer

1 Answer

I am a Reseller and one of my client is having Citizen CLP-7202e. due to the faulty print head we have tried to change the print head and after changing a new print head, printer is not printing...


I have used this type of printer before. Long ago when it was called the C-ITOH. However, never had to change the print head before. I would imagine that if you did - all the adjustments would need changing. Bad Gap would skip labels and bad pressure would make them too light or too dark. If there are any vertical lines (even faint) the print head is damaged. Also, these things are very specific as to media vs ink roller. You cannot use a paper ink roller with mylar labels. Vise versa works but those rolls are more expensive. I am sure you have tested this already but you point pretty exclusively to the "new" print head with your testing. Sounds like you have answered your own question. I would do some continuity tests on the head to see if it carries any current at all. Good Luck!

Jun 14, 2011 | Citizen CLP-7202e Thermal Printer

1 Answer

How can you adjust the image being printed. i have too much room left at the top of the label


You need to adjust the top and or bottom margins in your document then save the document after you are satisfied with the way it prints.

Jan 25, 2011 | Citizen CLP 1001 Thermal Printer

2 Answers

Cut err


Paper Cutter Error - Guiliteen isnt sliding across the  rail it runs on properly  try lubing rail that cutter runs on with a LITTLE light oil , near front paper exit area

Oct 19, 2007 | Citizen CLP-7201E Thermal Label Printer

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