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My printer always said ''open back cover and then remove the paper jam'' what's that means? also can't print anything.

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  • cindylam2929 Jul 22, 2009

    I removed the paper before, and double checked for many times,but still can't find anything.

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Try taking the paper tray all the way out, look for gack back there, Then lift the scanner table up on hydraulic arm, look under there. Look inside the back cover. Even if you find no paper or jam sometimes just doing all these things will get the dumb thing to work! I called Brother and it worked for me.

Posted on Nov 08, 2010

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  • 828 Answers

Open the back cover to remove any paper jam on your printer, follow on it. Maybe there's a paper inside hanging in the ruler, take a look.

Posted on Jul 22, 2009

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1 Answer

Unable to print 70


  1. Open the Outer Back(Rear) Cover (1) at the back of the machine. Pull the jammed paper out of the machine.

    jam03.gifjam04.gif
  2. Close the Inner Back(Rear) Cover (1) if it is open as shown in the illustration.

    jam06.gif
  3. Close the Outer Back(Rear) Cover. Make sure the cover is closed properly.
    jam07.gif
  4. Pull the paper trays (1) out of the machine.

    jam01.gif
  5. Push the two green levers up on both sides.

    greenlever.gif
  6. Pull out the jammed paper (1) and press Stop/Exit.

    jam02.gif
  7. Push the green duplex unit up.

    greenduplex.gif
  8. Reset the machine by lifting the scanner cover from the front of the machine and then closing it.
    If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.

  9. Using both hands, use the plastic tabs on both sides of the machine to lift the Scanner Cover (1) into the open position. Make sure that there is no jammed paper left in the corners of the machine under the plastic covers.
    jam08.gif

    Note
    • If ink gets on your skin or clothing immediately wash it off with soap or detergent.

    • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.

    • If the print head has stopped in the right corner as shown in the illustration, you cannot move the print head. Press Stop/Exit until the print head moves to the middle. Then unplug the machine from the power source, and take out the paper.

    jam09.gif
    1. Gently close the scanner cover using the finger holds on both sides of it as you push down on the Scanner Cover Support (1).
      jam096.gif
    Caution Be careful not to trap your fingers under the scanner cover. Always use the finger holds provided on both sides of the scanner cover when opening and closing it.

    1. Push paper tray #1 and paper tray #2 firmly back into the machine.

    Note Make sure you pull out the paper support until it clicks.

    jam11.gif

Nov 11, 2011 | Brother MFC-6890CDW Printer

1 Answer

Printer gives mesasage of jammed paper and will not print


Hi Pedro,
This means the printing paper maybe stuck.
  • Turn the printer off and on.This sometimes clears jam automatically.In case it doesn't:-
  • You need to gently pull the paper out from the rear tray or from the output slot.
  • In case it tears,turn the printer off and open the printhead cover and remove the papers carefully not to touch anything inside.Close the cover.
  • Load printing papers again and press RESUME on the printer to print queued print jobs.

Hope this helps.Thanks!
Please rate this answer.

Oct 20, 2011 | Canon iP100 Portable Printer

1 Answer

I have a problem. When I turn on my printer, the first symbol from top constantly blinks and it doesn't print anything. How can I solve this issue?


Welcome to FixYa!

If the first symbol on the top is constantly blinking as shown in the picture below, It means that a paper or a foreign object has jammed your printer.

jas247_22.gif

Jam can occur in 3 areas. Please refer to the image below.
1. Internal Areas
2. Input Trays
3. The Output Bins
jas247_23.gif

To clear the jam, turn the printer off and disconnect the power cord. Be careful not to tear the paper in case of a paper jam. If a small piece of paper remains in the printer, it could cause additional paper jam.

Let's clear out the Internal Areas first. Push the button to open the print-cartridge door, and then remove the print cartridge. To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. Please refer to the image below.

jas247_24.gif
If jammed paper is visible, grasp it with both hands and slowly pull it out of the printer. Please refer to the image below.
jas247_25.gif
If no paper was jammed inside the print-cartridge door, open the Output Bin or the back door
of the printer. To avoid damaging the printer, do not attempt to clear a jam in the top output bin by pulling the paper straight out.
jas247_26.gif
Again, if jammed paper is visible, grasp it with both hands and slowly pull it out of the printer.
If no paper or foreign object is visible, close the back door of the printer.

Next, let's take a look at the Input Tray. (We have already taken out the print cartridge.)
Lift the Tray 1 roller cover, grasp the jammed paper or foreign object, and slowly pull it out of the printer. Please refer to the image below.
jas247_28.gif
If no jammed paper is or foreign object is visible, open Tray 2 and see if a paper is visible. Again remove it slowly with both hands. Please refer to the image below.
jas247_29.gif
Close Tray 2.
If no jammed paper is visible in the second tray area, pull down the upper media guide (we have already taken out the print cartridge). With both hands, grasp the jammed paper and slowly pull it out of the printer. Please refer to the image below.
jas247_30.gif
Close the upper media guide and return back the print cartridge. Please refer to the image below.
jas247_27.gif

These steps should clear out any jams that you are experiencing.
Connect back the power cord again and turn on your printer. You should be able to print now.

Thanks for using FixYa. Keep me posted.
Jas247

Mar 03, 2011 | HP LaserJet Black-and-White Laser Printer

1 Answer

The paper light is flashing. The tray has paper, there is no paper jam. I check everything, put tray back in, press go and after a few seconds, there is a click noise and it starts flashing. What do I do?


The light flashing may mean more things, not just a paper jam. Could mean any of the following:
- Front cover is open: Close the front cover of the printer.
- Back cover is open: Close the back cover of the printer.
- Paper jam: Clear the paper jam. To see paper jams and how to clear them, click here. If the printer does not start printing, press the Go button.
- No paper fed manual feed slot: Put the paper back in the manual feed slot.
- Memory full: The printer memory is full and the printer cannot print full pages of a document. To solve this problem, click here.
- Print overrun: A print overrun occurred and the printer cannot print full pages of a document. To solve this problem, go here.
- Drum Error: The corona wire needs to be cleaned. To see how to clean the corona wire, click here.

Thank you for using Fixya!

Dec 02, 2010 | Brother HL-2040 Laser Printer

2 Answers

Had paper jammed - removed jammed paper - but nerror light still on


Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.


Paper is jammed inside the paper tray:
  1. Pull the paper tray out of the machine.
3-ug-1621.gif
  1. Pull out the jammed paper to remove it.
3-ug-1732.gif
  1. Reload the paper in the paper tray.

  2. Reinstall the paper tray.


Paper is jammed inside the machine:


  1. Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
chap1230.gif
  1. Re-insert the jam clear cover.

  2. If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the machine until it locks securely into the open position.

  3. Remove the jammed paper.


    3-ug-2033.gif

  4. Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.

    scr1.jpg


  5. Gently move the print head to the center.


    scr2.jpg

    Note Be careful to not force the print head to move.
    If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Service from "Contact Us".



  6. Examine under the print head. If anything is found, remove it.

    scr3.jpg

    Note Use a flashlight if necessary to check thoroughly.





  7. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.




    3-ug-21.gif


  8. Reconnect the power cord and telephone line.

Note To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.

If the message continues to appear on the LCD, the machine will require repair. Please contact Brother Customer Service from "Contact Us".



Thanks for using fixya......

Oct 26, 2010 | Brother Office Equipment & Supplies

2 Answers

Will not print because paper always jams


Perhaps there is paper still jammed inside the printer that you cannot see (or little bits from a previous jam)

1) Turn off the power
2) Disconnect the power cord and USB cable
3) Open the rear cover and see if paper is jammed inside the cassette area. Gently remove any paper and make sure no little bits of paper are left inside
4) Open the scanning unit (printer cover) and check that no paper is stuck internally. Be careful not to touch the components inside the printer.
5) Reattach the power cord and USB cable
6) Power On and retry your print job

Dec 21, 2009 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

Paper jam while printing on BROTHER MFC-290C all-in-one


hey

try this
  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Jun 03, 2009 | Brother MFC-290C Printer

2 Answers

MY PAPER IS JAM IN MY HP DESKJET D4160 PRINTER


Open the paper jam cover at the back of the printer and remove the jammed papers, be sure you return properly the cover afterwards. Re-start your machine.

Mar 02, 2009 | HP DeskJet 3745 Printer

5 Answers

Brother HL-2070N red "paper" light flashes after a paper jam


http://welcome.solutions.brother.com
Try this
[LED Indication]

The Paper LED is flashing.

Meaning of LED Indication
Front cover is open:
Close the front cover of the printer.

Back cover is open:
Close the back cover of the printer.

Paper jam:
Clear the paper jam. To see paper jams and how to clear them, click here. If the printer does not start printing, press the Go button.

No paper fed manual feed slot:
Put the paper back in the manual feed slot.

Memory full:
The printer memory is full and the printer cannot print full pages of a document.

Print overrun:
A print overrun occurred and the printer cannot print full pages of a document.

Clean drum unit:
The corona wire needs to be cleaned.


Oleg Andrukh IT Specialist
PhillyCopiers.com 215 364 3774

Jan 23, 2009 | Brother HL-2070N Laser Printer

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