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I bought a 37 inch lcd hdtv in December. With it was a one year warranty for on-site service with free parts and labor. On July 4th I encountered a problem and could not resolve it so I called tech support. They tried to walk me through a couple of solutions that were not successful. They said that it would need to be repaired. This would be with a third party service as the maker of the tv had gone out of business. As a result of this, their on site- repair no longer exists. They will still cover extended warranties but not the original manufacturer warranty that accompanies a purchase. I am being asked to ship my tv to California from Tulsa OK, at my cost and they will still honor the parts and labor. The retailer also doesn't cover any shipping unless you purchase the extended warranty, which is sold through the store.The manufacturer is still selling this television on line and in stores.On their web-site it says that on some models on-site repair is available within the 1 year warranty that accompanies the purchase. Isn't six months down the road a little late to find out about the discrepancy in the warranty because of GOING OUT OF BUSINESS only to see that they offer it with some advertised to this day

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  • tamiam722 Jul 24, 2009

    my television is an Olevia 37 inch lcd hdtv purchased from Target

  • tamiam722 Jul 24, 2009

    i will probably just consider this a life lesson, although a rough one. thank you so much. So much for bargain shopping


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First off I need the make and model of the tv. That will help me assist you properly. Now if this is an "off" brand then this actually happens quite often. The money you save up front on these "bargain" brands will cost you in the long run because of situations like this where quality and customer service make all the difference. Once I have more information I will continue to assist you. Please don't request another expert until I get a chance to do so.
Thank you,

Posted on Jul 22, 2009

  • Lee A.
    Lee A. Jul 24, 2009

    Basically their isn't much you can do. As u stated. the company filed bankruptcy and ceased operations. Now you can send the tv to an independent repair center. Though I would just sell it for parts and consider it a life lesson. When you buy these off brand products. Your saving a little money but beware because in the long run you end up worse off. Because of quality and customer support. So basically your options are to ship the tv to have it repaired. Which who knows how long the tv will last after that if it hasnt even lasted this long. The reason they are still for sale is because retailers still have inventory. If your interested at all in having it repaired. I would take them up on their offer. If not I would highly suggest you research your next tv before buying as this will save you a ton of headaches in the long run.
    Option two is to purchase a replacement. If you know what size tv your looking for. I can suggest a few models from quality manufacturers that have almost zero chance of ever going bankrupt. I have seen this so many times. People with bargain brands that get shafted with situations like this. Also if you see any site with that warranty, I would contact them about false advertisement. Or send me a link I would be happy to send them notification of the issue.
    If you have any other questions or need further assistance please let me know before considering not accepting my solution.
    Thank you,


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