Question about Sony Cyber-shot DSC-W70 Digital Camera

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Hi, when I turn on my Sony dsc w7 cybershop, you can hear the motor trying to activate the lens which doesn't open or push out. Then it starts beeping and the lcd says turn power off and on again. How, if I can, do I fix this. Don't want to get rid of the camera as it certainly has seen much use . PLEASE HELP! Thanx

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  • kayodecampbe Jul 28, 2009

    Thanx for trying to assist but the lens is not protruding far enough to grip with my fingers in order to pull. I've had a suggestion to knock it hard against my palm (not sure which side), doesn't work either. Tell me something else. The motor does shift the lens in either direction slightly. HELP!!



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There have been a lot of similar problems with the Sony Cybershot DSC series.

For sure the problem is with the lens sticking (either not retracting or retracting then coming out then going back again, etc.) What I seem to have found is that this "off, then on" problem is caused by some little cogs around the lens that easily slip out of place in this camera. The camera has trouble sensing if the lens is in or out, which is why it keeps asking you to turn it off then on again.

One solution is to give the camera a firm tap around the lens area. I don't necessarily recommend that since those cogs in there are obviously delicate. Other than that, repair is going to require opening up the camera and setting those little things back into place.

Here's another story:

I have dsc-w70 with lens stuck out . When you turn it on , you will see a message turn the power off . I've just fixed this morning without any tool and it took only a second . When i turn the power off with my left thumb , i used my right hand to squeeze the lens with little push it in , it will be back to the right position it should be . My camera is working great now like before . Do not affraid , hope everyone can do it .

And then another solution that you can try is to change the battery pack of your camera.

Good luck .

Posted on Jul 28, 2009

  • virtualhost
    virtualhost Jul 28, 2009

    If its not protruding enough to be gripped by your fingers, try a small plastic clamp or any tool to use to help pull the lens upon turning on.

    Here's 2 suggestions, tho:
    My ancient DSC-W1 got stuck out as well - almost gave up on it. It was doing the same thing with the shutter half out and telling me to turn it back off and back on (had to take out the batteries each time I did). I tried pushing and pulling on it as I turned it on a ton of times, but it didn't work until I TWISTED the middle section of the lens. I had to use more force then I was comfortable with, but once I did it got right back to normal. Maybe this time around I won't abuse it quite as much.
    I had a similar problem with DSCW55. The lens would go out the camera would try to start up and then the lens would go back in. As suggested some slight percussive maintenance (i whacked it lightly around the lens area with my fingers) cleared up the issue. I'm glad someone suggested this as I just thought the camera was just plain broken.

    I hope you could finally get a way out of this issue. Best of Luck! ;)


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As you turn the camera on, pull out on the lens to help it along, as you turn it off, push in on the lens to help it close. At one point when the camera was off, try pushing the lens in all the way, slowly but don't be afraid to push until it stays shut. Then, turn it on I had to pull the lens out a little. It keeps opening and closing continuously. Just keep pulling and also move the base of the lens until it is even all the way around. Push and pull while turning off and on. Don't be afraid to push and pull with your fingers, not a tool. It might took you about 10-15 min. Make sure the lens is pulled out all the way. Sometimes it is just that last small amount that needs to be pushed or pulled.

Posted on Jul 27, 2009


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