Need plastic handle on Rival Crockpot lid.

I too broke the handle off fter minimal use. I will rig up another but I will not buy a rival crockpot again!

Ridiculous that the handle on the lid lasts for such a short amount of time.. Replacing this is about half the amount of replacing the entire product. I have not located a decent replacement on the market, does anyone have any suggestions? NASCAR season is starting and the crockpot get used A LOT!

2-15-09
We just had our second handle on the crockpot lid break off. We were simply lifting the lid off to serve our soup. Last time we ordered a new lid. This is definitely a defective part. I'm disappointed that Rival will not take more responsibility to replace the lid or come up with a better solution.
Sally from Michigan

My lid broke after using twice. I was in the process of returning the pot to Costco's in it's original box, when the bottom feel out and the ceramic pot broke into pieces. I now need a lid and a pot relacement. The product certainly have some serious issues.

My lid broke too after using twice. When attempting to return the pot back to Costco's in it's original box, the bottom fell out and the ceramic pot broke. I need a replacement for the lid and 6qt ceramic pot.

I think Rival just ripped us off. I've only had my Smart Pot for 6 months and the handle on the lid already broke!

Same problem. Handle cracked off under normal use. Called Rival's 800 number 1/15/09, and they told me they don't sell parts for it!

i have the exact same problem.

I have a feeling these lid handles can't take the dishwasher heat. I've been watching mine crack for several weeks now... tonight it is finished. Any replacement handle would also need to be dishwasher safe. I appreciate any suggestions!!

I have the Smart-Pot Programmable Crock Pot -- I broke the lid within a week of receiving the crock pot and purchased a new lid -- now the plastic handle on the glass lid to the crock pot has broken. Is there a handle available to replace the broken one?

Mary Beth McAvoy

I have the same problem. Where do we find a replacement part if not from the maker. . .Rival?

Plastic part that holds handle on glass lid completely fell apart.and I have not been able to located a replacement part. HELP!!!

I used my smart pot 3 times and the plastic handle broke off too. Luckily, I was just starting to cook my roast and the lid did not fall to the ground. But I am pretty upset with Rival, especially after hearing so many people with the same problem. I e-mailed Rival in hopes of a response.

I have the same problem with handle breaking and cannot seem to find a replacement love the crockpot just need a new handle please help

I have the exact same problem, have you found a replacement? if so, where?

Seems like this is a defective item Rival needs to re-engineer. Perhaps they might see this and think about it? Have a good one to the rest of you and I hope no one gets badly hurt when yours breaks!

I have only used my crock pot a few time and the pastic handle that affixes to the lid just broker into pieces for no reason.

Mine broke aswell ,I am going to pray to the handle god

Same problem in Toronto Canada, broke off after about 10-12 uses. Called their service desk, same response: buy a whole new lid (about $12, shipping extra). BUT they're out of stock on lids right now.

Will try the thrift store angle for knobs, but I agree wholeheartedly:

- don't buy this product!

My lid handle lasted for probably 10 uses, then cracked and has limped along for the last 5-10. It is now completely broken off. Very frustrating Rival!

Mine just broke tonight.
First time using it too damn it.
Was able to pull it off the crock when meal was finished cooking and placed cover on counter. After the meal was finished, went to pick it up so I can wash it and it just snapped off. Shows heat distress for sure. Thankfully this did not happen when pulling it off the hot crock after 10 hours. It could have fell and busted up cutting us AND burning us too.
I'm going to call and raise hell tomorrow and if not shipped a replacement will be filing with the BBB.
I recommend everyone else do as well as this is not only an obvious manufacturing issue pertaining to regular use, but very much so a safety issue.

Wow, I had the same problem. Rival would not help me and I only had the pot about 2 months.

The plastic handle on the top of the glass lid on my smart pot broke. I also need a handle for this lid.
Jackie Henz
jhenz@verizon.net

My handle also broke. Apparently there is a major defect with this product.

I to had my handle fall off. I hope that i can get a replacement from rival if not i might not ever buy from them again.

The handle to my Smart Pot broke off last week at work after a potluck lunch. The same thing happened to a co-worker. I'm lucky that it broke while I was washing it, so I avoided getting burned. Shame on Rival for not following through on replacing these lids. I went online to see about a replacement part, and was directed to this website. Followed the advice from another post, I called Goodman's Hardware and ordered a replacement handle. They come in a package of two, for $6.91 including shipping and handling. It just arrived today, I changed out the handle and gave the extra one to my co-worker. Thanks for the helpful advice!!

Wow I too just had this very same problem~!! It happened today!!!

I picked up the lid of the 6 qt crock pot and it felt loose. Checked to find the this piece is cracked in several places. This unit has been used 3 or 4 times. Wasted much time trying to find a replacement part that apparently does not exist.

This is a safety issue. Please have your design folks design the proper accessory for your product. Or fire them. ?

Gene

plastic handle cracked needs replacement

The handle came off my crockpot. Its base crumbled leaving the screw and a bit of the plastic behind. I called Rival several times but without success. The first customer service rep. said that they would send me a new lid and handle at no cost, but they were out of stock. I was to call back in a couple of weeks, which I did. Then the runaround began: not in stock, call back in two weeks, not in stock, not under warranty (3 years old), will sell me a new one at 25% off. I will make one more call, but it seems thay they are stonewalling.

Ditto. Picked the lid this morning and only the handle followed. It is infuriating that this has gone on for so long and nothing is done.

Mine did the same thing

I have only had my crock pot (which I love!) for a few months and the whole handle broke off leaving the screw and the plastic that houses the screw is left on the glass lid.

The handle gave out with the nut falling out of the plastic and the plastic is broken. Looks like it can't be glued.

Same thing happened to me
I used my crock pot all the time
What's a mom to do?

Our hinged lid broke off too. I'll try Rival, but if that fails, I'm contacting BBB and state Attorney General Consumer Fraud agencies. Companies need to stand behind their products. The Net is full of complaints about this particular product.

After the first use, a plastic piece on the hinged lid of our 6-quart Crock Pot broke off. Since then, the other pieces have continued to break, with only the top handle remaining. What a disappointment! Sounds like a recall is in order here. Perhaps the BBB and state Attorney General consumer fraud agencies should be contacted. I always thought Crock Pot was the best. Not anymore. I've had mine a total of 6 months.

I have had the same problem. I have found a replacement part but I hate to pay the amount
+ shipping for a $35.00 crock pot. I will not purchase another one if it has a plastic top!

My handle also has broken off. This is my Second crock pot lid and have had problems with both. My husband also used gorilla glue on the handle and it lasted for a few months. I will probably just use the lid without a handle and wear a oven mitt to pick it up.

The model I have, the SVC401 White Oval Crock Pot did the same thing. I noticed a few days ago that the rubber ring (gasket) around the screw holding the handle on was cracked and broken. The only problem I could foresee was moisture getting in and causing it to mold. Unfortunately, tonight it came off and cannot be fixed. Luckily for me, I was not injured in any way.

I have the same exact problem as everyone else. I can say for certain that I WILL NOT be purchasing another Rival Crockpot in the future. Rival has offered no assistance to this matter, despite the frequency of the claims. Seems to be a manufacturer's defect to me that they should rectify if they want to keep their (once) good name!

The same thing happened to me. My husband used gorilla glue to put the handle back on but it only worked for a short time. Rival was NO HELP when I called!

wow...it seems I'm not alone...my handle broke after just a couple uses too.

Me too. I lifted the lid from my Rival Crock Pot and the handle came off in my hand causing the lid to fall and the contents of the Crock Pot to splash on me, burning my hand. I love my Crock Pot but, given that the original handle can no longer be bought, it's obvious that Rival is aware of the problem. I ended up ordering the handle that Rival designed to replace the original.

The small plastic handle broke on my smart pot and the screw came off in the dinner we prepared. I would like to know what to do to replace it.

Have the same problem. I made shredded chicken in the pot the very FIRST time I used and upon lifting the lid when ready to serve, the handle crumbled into pieces. I have contacted Rival several times and they put me on a "list" for a new lid. However, that was two months ago and I have phone several times since and keep getting the same ole story.... "The lid is on back order!" YEH, right! This was a faulty problem with this particular lid. So, now I have a crock pot that I don't even use. YEH RIVAL. You have many upset individuals on this product! Keep up the good work!!!

I had the same problem. My son went to lift the lid and it just broke off. The lid is still perfectly good, but you need the handle to lift it.

I bought my Oval crockpot back in May the handle fall apart on the 4th use, nearly burning me at the same time. My Husband managed to Glue it back together today I use it again for the first time since and guess what Yes you guess it the handle did the same thing. It seem's to me that the heat from the crockpot is melting the glue used both times, I am at a lose at what to do.
Model 38601 smart pot 6-quart is the model I use.

I have the same problem. The plastic handle just fell apart & now I can't get the lid off without making a mess, or burning self. I'm not having any luck in locating a replacement part. Any ideas are appreciated!

Well, I'm glad it's not just me. I called the company and they said that a replacement knob was available at Lowes and Home Depot. It's not. The customer service rep also said that there MAY be a recall on this lid, but she didn't know when. With the overcooking issue, I'm thinking another crockpot may be the best way to go on this.

Mine's a DHP4903 (oval smart pot), and the plastic handle has disintegrated after only about a year of use. Seeing all these messages I am not impressed. This was my second crockpot and I have never liked it -- it overcooks.

The top plastic piece on my crock pot came off in my hand. I dont think the handle can with stand the heat. Looking for replacement lid or a new handle.

I HAVE THIS STYLE OF CROCKPOT AND MY HANDLE HAS JUST BROKE ON MY LIDS. I ONLY HAD THIS ONE SINCE DEC. I JUST NEED THE PLASTIC HANDLE IF I CAN GET IT TO REPLACE THE OLD ONE.
EVIE

The plastic handle on the glass lid of my rival crockpot has broken off.

I need to buy a new plastic handle only.

I have the same problem.... frustrating trying to find a replacement handle and very upset that it broke to begin with.

crazy design, handel should be available

I have the same problem. The plastic handle cracked after 6 months of use.

I too have had the plastic handle break apart on my Rival SCC658 Smart-pot. It does seem like a waste to buy a new lid but I'm worried that just ordering a handle might not work because it won't fit correctly.

YES!! I had the same problem. I went to pick up my crock pot and the left handle broke off. Please help!! I've just started in trying to find a new handle.

Terri

Mine broke off too. My husband says he cannot get the screw off so maybe I could replace it with a door cabinet. Does anyone know what he's doing wrong? It's almost like the screw is stripped.

The plastic handle just broke on my Rival Smart-Pot as well. I have only had it for about 5 months. My previous crock pot (similar model) did the exact same thing. I agree that it is a design flaw and should be recalled.

My lid also just broke, while I was removing it while it was cooking. Luckily, I wasn't hurt and the top didn't break. Just the handle seemed to slip from the screw. They need to recall this immediately.
Judy

Ditto, called them (CrockPot) and they want me to purchase the whole lid, I don;'t need the whole lid. Should be a recall, obviously a design flaw

I just called them and they advised there is no recal and that they dont have the knob or the whole cover and I should call back . they also advised it would be covered by the warranty. Great customer Service.

Ours broke too! It just fell out of my wife's hand when she lifted the lid off our Rival Smart Pot,(oval).
It seems this should be a recall item. What consumer organization presses those issues. It would seem Rival would want to keep us happy and offer to send a replacement handle free!

"NOGRIP"

The handle on the cover of my smart-pot also broke. It broke at the screw in point, the pieces just seem to have come appart.

I have looked at replacing the class top but have found that it is very expensive considering that I have had this pot for only about 5 months. The top cost almost 60% of the original/replacement of the pot itself.

From the looks of your web site this is a problem with a lot of people.

I also need a replacement handle..........just reach in the "handle bag" and sent me one! It's so easy to satisfy your customers. Have you ever heard of good PR? It will sell lots of product!

With obviously a cheap made in China Broke right off the screw! handle you would think Rival would stand behind their product! Lesson Learned NO MORE RIVAL stay away from CHEAP made in China. Perhaps if we all stop buying this we may get quality products for the money we spend. Could happen if enough people picked up made in China and then put it right back down!!

model number is 5070 for my Rival Crock-pot stoneware slow cooker. The plastic handle broke last night. I would like to get a handle to replace it. I did not find the proper handle in the links suggested.

Just now, after only a few months of use, the plastic handle broke away from the lid on my Rival Crock Pot. I knew this must be a common flaw in the product, so I immediately did a search and found all these other people with the same problem. Certainly we must be only the tip of the iceberg of the many people being ripped off by this incredibly poor product design on the part of Rival.

Handle broke off with out any undo pressure.

Yes, the PLASTIC (huh?) lid handle melted when I put the entire pot + lid in a warming oven - thinking the handle was metal. I have the screw in place.

It is a CROCK (pun intended) to make a very good appliance with such a cheap handle that breaks and/or melts at relatively low temperatures....and then not provide replacement parts. With this type of engineering - how much would it cost to provide a durable handle? Ridiculous short cut. Having no handle almost makes the crock pot unusable. I have to pry the lid up with a spoon or knife and then the steam rushes out at me.

I will jury-rig up something - but Rival ought to pay attention to this defect in their product.

cheap handle broke off after about a year of use. Can't find any place that sells a replacement.

The top knob on the lid of the cooker broke off. Since the plastic is all broken there is no way to repair it. I do not want a new lid, just the knob as the screw is there to put it on with. This cooker is only 2 1/2 years old.

The plastic handle on the glass lid of my rival crockpot has broke.
The plastic handle attaches to the glass top via a simple screw.

I'd like to purchase just a new plastic handle, not a new glass lid with plastic handle already attached.

Exact same problem as Eric - need to replace the handle on the glass lid of the rival crock pot. It broke only after 2 uses. I am always very careful with all of my appliances and feel this is a quality issue at Rival.

Dee

Handle came off screw still attached. What is going on? I need the plastic handle also. The crock pot is a great on however the handle must be from China.

Like all the other comments listed here, I used my Rival Crock Pot Smart-Pot 6 quart oval cooker for only a few months before having the lid drop back onto the pot, leaving the handle in my hand.  I was very lucky, I wasn't burned; the lid was only a couple of inches above the pot when it fell off.  And like all the others, I, too, called Rival and was given one option only, buying a new lid.  I have found a site,  http://www.marbeck.com/crock_parts_rival.html,  which offers a knob replacement that they claim will fit the oval lid.  I have not ordered it yet, but plan to do so.
However, I should think that Rival, if it wants to continue to stay in business, should redesign the handle so that it lasts several years, not several months.  Then it should send the new replacement to everyone who bought a defective one free of charge.  
It is just extremely lucky that no one has sued them yet.  In fact, I would not be a bit surprised to read soon that some enterprising lawyer has brought a class action suit against them.
As for me, I will never buy another Rival product again and I will tell everyone I come into contact with, who is considering buying one, not to do so, and tell them of my experience.
bear.hollow@yahoo.com

i have the same problem plastic handle on the lid and also the two side handles the plastic just cracked and broke. used the crock pot about 5 times.

same thing,,, silent recall?

Same problem here. The plastic handle broke. Now I cant find a place where I can get just the knob.
My crock pot is not that old! It is frustrating to realize that it is almost cheaper to purchase a new crockpot for what it would cost me to simply replace the handle. In my opinion the manufacturer needs to upgrade the handle assembly!
Antje

I just ordered the replacement lid from Goodmans.net. Hope it works!

the plastic handle broke the screws are still on the cover
rIval 38601 would like to buy a new one.

The handle on the lid of my oval crock pot (Rival) - same one - broke as well, almost dropped and broke the glass top when it happened. I got it for Christmas, and it should not be breaking that fast. Bad news. I have been searching for a new one... to no avail.

Amazing that this many people are having the same problem. My smart pot handle just broke off also. I have spent hours looking for a replacement. It is very frustrating. Has anyone ordered from the 2 recommended places?

I have the same problem.  Plastic handle broke off after very little use.  Tried gluing back together, doesn't hold due to heat.
Anyone find a better replacement lid?

Exactly the same problem - the plastic part of the lid holding the metal shank where the screw goes crumbled. Rival only offers a replacement lid - not the handle. I found these replacement handles, but have not tried them> http://buyitnow64.stores.yahoo.net/ricrlidhakns.html

April

The handle on my Crockpot #38601 lid basically crumbled and I called Rival hoping to get a replacement, however I was informed that I would have to order a whole new lid quoted at $18.50 plus taxes and also to call back in 6 weeks because of stock shortage. What a waste! I see now that this seems to be a problem with this product and I did not get any satisfactory answer when I questioned them on their quality control.

I bought a Rival SCVP550-B crockpot and on the very first usage the plastic lid handle came off!! The pot was fine otherwise. I took it back where I bought it and got a Hamilton Beach, which is fine. Based on the number of complaints, I would think Rival should start addressing their quality issue.

After using the crockpot just a few times, the lid handle cracked in half but was still usuable. After a few more times, it is completely gone. Seems like Crock Pot should send replacements for free being that many people have had the same problem.

The handle brook on my brand new rival cooker the first itme I used it..store told me to contact you

The plastic handle on my brand new crock pot broke on the first use. what do I do now? Please call me or let me know what to do...
Chris Zupkofska czupper@comcast.net

I have a relatively new Rival SCV401 smaller oval crockpot that's been gently used and the lid's plastic handle broke off, leaving a small bit of plastic around the screw. There's no way to repair this and no parts available that I can find online. I may just "MacGyver" it and put a heat proof rope attached to where the screw is...otherwise I really love this slow cooker!!!

I have the very same problem with my 38601,it seems the lid handles grow brittle after a short time of use.

I have same problem with Rival Model 38601 - the round base of the handle cracked up. I can't use the pot safely anymore. Where to purchace a replacement??

Read everyone's comments for replacement of broken handles like mine and i wanted to let eveyone know what i did to fix the problem. The main problem is you cannot get replacement handles or even lids for your exact model type. It seems Crock pot manufacturers want you to go out buy a new one...but not me.

There are 2 solutions i can see that work. #1 is that you go to a Goodwill or bargin store and buy a cheap pot lid, since most handles and screws are the same diameter, most will work for any crock pot lid handle opening. #2 and my preferred option is to go to a hardware store and buy a cheap 50cent plastic cabinet knob that has a wood screw that can screw all the way in. I put it on my crock pot lid and have been happy ever since. Porcelain cabinet knobs and standard screws leave a cabinet wide gap hence the wood screw option.

Hope that helps

I had the same thing happen,as did my mother. Creative person she is , tied a piece of string through the remaining piece--it works great. Me, I'm getting a different brand!!

Same problem. Need plastic handle for glass lid. Didn't know where to get this. Thought I would start on the internet and the company could mail me one. I guess other people are having the same problem. Someone could actually get hurt. Tough using the crock pot when you have to take the lid off with a pair of plyers.

Sandra

I have the same problem. The plastic handle broke down to the screw. I would like to buy a new plastic handle to screw back on. Can you buy just the plastic Handle????

I have the same problem on not one but TWO Rival crockpots, and Rival doesn't make it easy to get replacement handles or lids. Perhaps this is a way of Rival making more money by people buying completely new crockpots just to replace the lids? Perhaps the plastic handles can't handle the wear and tear of the dishwasher, refrigerator, and microwave?

need just handle on lid. would like order form to order part, have requsted address or 1-800 number to reach company so I can order part.

1/3/08  Contacted Rival about the smart pot handle replacement.  Was told they do not sell the replacement part.  They did say they would send me a new unit, but I did not want to take advantage of this offer since it seemed wasteful to me.  I'd rather just use a knob from the hardware store, since it'd be more durable and I could pick out something more attractive.  Good Luck All. 

By reading the string of e-mails, I realize I'm not the only one with this problem.

The plastic handle on the glass lid of my rival crockpot has broke.
Sampe principal, the plastic handle attaches to the glass top via a simple screw.

I'd too like to purchase just a new plastic handle, not a new glass lid with plastic handle already attached.

The replacement glass lid costs over half the price of the entire crockpot.

Manon

Yes I too have a broken lid on my crockpot.

Same problem. Plastic that holds handle in place has not held up to the heat. I have not used it enough to cause that type of damage. I would call it a factory defect. I'm not willing to replace the entire lid at a cost of buying a new pot. Will go with a different brand to get a better design. - Becky

Obviously they manufactured faulty lid handles. Is there any other alternative to buying a whole new crock pot.

Well glad to hear that mine is not an isolated incident. This was the crockpot of my dreams. The others I had, the side handles on the unit broke and I thought I was home free. Well guess my hubby will fix it somehow. I think I paid almost $100 bucks for it when I bought it new a few years back.

I have model DHP 4903 and plastic handle broke. When is Rival going to address this problem. By reading the other comments on the problem it dosen't look like Rival is very interested in helping out its customers. My next crock pot certainly will not be a Rival.
Castlegar, British Columbia
Canada

I have the same problem. Called Rival and they're totally useless! They said they don't even have a new lid in stock, let alone the plastic handle, and they said they don't know when they'll have new lids either, to just keep calling back. Like I have time for that! This is rediculous!!!!

Plastic handle on glass lid has cracked and come completely off. With poor customer service from Rival and phone service on replacement for handle or lid, my next crockpot won't be a Rival.

Yep! My handle broke as well.
Don't want to buy the entire lid.
Rival, help us out!

I do have the same problem. I am looking for a replacement for the handle.
Virginia Wherland