Question about Rival 38601 Smart Pot 6-Quart
The plastic handle on the glass lid of my rival crockpot has broke.
The plastic handle attaches to the glass top via a simple screw.
I'd like to purchase just a new plastic handle, not a new glass lid with plastic handle already attached.
The replacement glass lid costs over half the price of the entire crockpot.
Just go to any hardware store and buy a lid handle or a cabinet knob
(which is what I used) and screw it onto the lid in place of the broken
one. I cut the loop off of the old handle, drilled a hole in the
center of the remaining "base" and put that piece in between the glass
and the new handle. Took all of five minutes and it's better than
new. I used a chrome cabinet knob and it looks like OEM!
If you think a broken lid handle is a problem, just imagine having the dirty mind that ibperfect88 has! Now that's a real problem and one that makes a person's life miserable. Pity that poor creature!
Posted on Mar 23, 2009
Would you believe my THIRD replacement pot from Rival Crock-Pot just broke again last night? The black plastic they've been using for the past year or two (or more) is clearly defective. This last replacement pot was sent to me from Rival in May 2009. Supposed to be their latest and greatest. Yes, it was a new 6-quart portable design from the last replacement they sent me.... but the black plastic STILL broke on the lid hinge.
I am contacting them.... but this time I'm demanding a refund... I am done messing around with their defective products. For those of you who want to contact them anyway (they WILL send you a new crockpot even if you don't have a receipt - they will ask you to cut the cord off and mail it to them - which has the serial numbers on them).
The packing slip I received with each new replacement pot has their contact info for consumer affairs. I'm putting it below so you can call or write them.... which I definitely suggest you do. They've got to address this defective black plastic they're using once and for all!!!
Jarden Consumer Solutions
303 Nelson Avenue
Neosho, MO 64850
Posted on Oct 19, 2009
The handle on my crock pot broke too. called the company, and got a FREE pot sent for free. there was a recall because the handles kept breaking causing a burn risk. check it out! my new pot is nice1!!!!
Posted on Aug 05, 2009
If you call Rival at 1-800-323-9519 you can ask them to send you a new lid handle for free. You will need the model number of the crockpot when you call.
Posted on Aug 28, 2012
I had the same problem. After little use, the handle on my Rival Smart Pot snapped off with the screw intact, still attached to the lid. Luckily I was not burned but very easily could have been. You would think Rival would address this issue. It is obvious that others are having the same problem. I followed the advice of others and bought two new ones from goodmans.net. Thanks for the advice!
Posted on Nov 04, 2008
Handle broke off this morning. Lousy and hazardous construction. The only 2 internet sites selling replacement handles either won't ship to AK/HI or will charge over $25.00 shipping for two bits of cheap plastic. Luckily, I followed the advice of solution #2 and paid less than $4.00 for two wooden handles and a rubber plumbing washer. I was able to use the original screw with the new handle. Fit like a charm. Fixed in less than a minute and saved $$$.
Posted on Nov 11, 2009
For the oval lid (SCVS600) for less than $2.00, buy two 3/4 " long stainless steel #8-32 round head (Phillips) screws with self-locking nuts. Using a 5/32" drill bit, drill a hole through the handle at each of the two locations in the handle where the original threaded inserts were located (they are probably out since that is where the handle probably broke). (NOTE: Drill the hole in the handle at the same angle that the original screw makes with the handle because of the curvature of the glass, so that the new screw head will still set flush against the glass.) Using the original inside washer from the original screw, re-assemble the handle onto the lid. The 3/4" screw will not extend out past the top of the self-locking nut - it will sit below about 1 - 2 threads - but that's OK. This sould never break again.
Posted on Feb 07, 2010
One of these messages suggested reporting the problem of the plastic handle breaking off the crock pot glass lid to the U.S. Consumer Product Safety Commission. Go to their website and fill out the report. It's quick and officially reports the problem. If we all do it, perhaps Rival will be forced to solve the problem of the plastic handles breaking off the crock pot glass lids.
Posted on Feb 10, 2010
Use a bi-fold door knob. It is wood, larger in diameter and deeper than cabinet knobs. You will have to cut the screw to length or find another screw. Cost is less than $2. Purchase at Home Depot, Lowes,etc.
Do not over tighten.
Posted on Dec 29, 2009
Mine came off as I was unpacking it from the box!! Luckily, it wasn't after I had cooked something in it. Rival will replace it free of charge. Just heard a story about this on our local TV station consumer's report.
Posted on Oct 19, 2009
I followed solution #2 and ordered 2 new knobs from Goodman's for $6 buck. They were easy to deal with, and since a co-worker had the exact same problem, I gave her the extra knob. Now, we both have working lids again. Rival should have a recall on this item.
Posted on Nov 24, 2008
Rival crockpots stink! Don't buy one. Like everyone else, the handle on my Rival crockpot broke after only a few uses. I burned my hand in the process. Thanks for suggesting using a cabinet knob as a replacement. I will try it. Also, the people are right about Goodman's. They don't sell parts. It's just a scam to get you to go to their website
Posted on Nov 08, 2009
I had the same problem with ther handle on my crock pot. I contacted Rival and even though the unit was past its warranty, they replaced the lid with no cost to me. Good job, Rival.
Posted on Mar 22, 2010
Replaced the handle on my Rival crock pot last night with a stainless eyebolt...see how I did it on my blog: http://www.faithpoison.com/2010/01/replace-your-rival-crock-pot-handle.html
Posted on Jan 23, 2010
I had the lid handle break the third time i used it; been using it that way every since until i nearly burnt myself recently. I called Jarden (thanks to who posted the contact info) and with little questions asked they told me they were sending me out a complete new lid. He said he'd had many calls on it and he did not really know the problem with it but the solution was so simple. Guess I will see how long the new one lasts. I wonder....do you all put the lid in the dishwasher? I put the lid but not the crock...think I will hand wash the new lid.
Call...let them send you a new one. If they had not done that I would have returned it to Bed Bath and Beyond. I have the box but knew I would need to spend time looking for the receipt. Jarden asked for nothing, not even the purchase date.
Posted on Nov 16, 2009
I found a box of pot lids in a thrift store with several glass lids in it for $1 each. There were two with handles that fit my Rival Crock Pot, in fact, one looked just like a lid to a smaller version of mine. So my problem is solved
Posted on Oct 30, 2008
The fix I'm posting can't change the fact that Rival is a lost company that does not care one iota for its customers once they have your dollar. I hope Rival goes away - they deserve nothing less than to go out of business. But I digress...
To repair a Crock Pot glass lid handle that has broken, you need to very carefully drill out the screw with a 1/4" bit. You can use any standard bit for this, as the screw is a very soft metal - perhaps aluminum.
Place the lid bottom-up on a towel to keep it from moving. You do not want to put too much downward force when drilling or drill at an angle - you will break the glass. Once the screw is drilled out, the remains of the plastic handle should separate from the lid, leaving you with the hole remaining.
I bought an off-the-shelf drawer pull knob and a couple of 3/16" rubber washers to keep the lid from being compressed by the metal drawer pull bolt. It might be necessary to purchase a shorter version of the bolt that comes with your drawer pull knob as they are meant to mount to much thicker cabinet doors and not thin glass lids! I recommend a 1/2" long bolt, based upon the lid that came with my model sccpvp700-s.
Drill1/4" Drill BitDrawer Pull Knob (any style you like - metal ones may conduct heat though!)8/32" x 1/2" Drawer Front Screw (shorter than the one that will come with the above knob.)3/16" Rubber Washers
Project Time: 45 Minutes (20 on phone with Rival; 10 in hardware store; 15 for project itself)
Posted on Mar 06, 2012
My lid also broke after only a few uses. My husband fixed the lid by attaching an old knob and it works fine.Lucky I didnt get burnt though because when it broke it was hot. If that was the only problem it would be fixable but now the "Smart" computer part of the crockpot no longer works and it is not that old. I think the whole thing should be recalled.
Posted on Nov 24, 2008
I have this exact same problem. BOTH lids eventually broke and within 1 year. I paid full price and this machine costs about 50 dollars full retail. First the hinge plastic broke. Then the black lid lifting piece. I'm really disappointed in the quality of the product and the replacement policy from the crockpot company. I have my customer service ticket in but as i don't have the original receipt, although it's less than one year, I doubt they will do the right thing and stand by their product. I will likely buy another brand after some careful research and reading of the consumer rating websites.
My official solution is to buy another brand. It will last you longer. You can replace your lid if you like but it's already proven to be poorly made. It's better to just support a company that stands by their product. Not one that profits from replacement sales when they know they are selling a low quality item.
Posted on Dec 09, 2009
I called 1-800-323-9519 hoping to get a free handle replacement. Turns out they are sending me a new unit as mine is still under warranty and they have had problems with my model number.
Posted on Nov 26, 2013
I had same issue, only mine was cracked in our move, back in 2007. It finally broke off after using it last week. I too only want the handle, but haven't been able to find it. Found the whole lid replacement at Rival Crock Pot's website for $10. Not bad, but I was floored when shipping was $8-something. Did either of you have any success?
Posted on Apr 28, 2013
You can obtain a new lid for six pounds by calling Jardin, the parent company of Rival Crockpot. Their number is 01753 251 858.
Posted on Feb 17, 2011
"MarBeck.com" sells new handles for $5.99 a pair. Much cheaper than buying a new glass top!!!!!
Posted on Feb 13, 2011
I have had this crockpot for a few years and my lid also came off early with normal use. The heat and steam seem to force the handle off and after having put a better screw in it, the handle has now cracked and I need a replacement. I found a web site with a different looking handle, probably better. I am going to try it since it is only $5.99 for two knobs. I too am disappointed with this product, aren't they supposed to be the experts in crockpots?http://www.marbeck.com/crock_parts_rival.html
Posted on Oct 27, 2010
My Rival 6 QT crockpot lid hinge broke for the third time. Rival said they replaced the unit twice already and therefore they had fullfilled their warrenty responsibilty! They said I must ship this unit back to them at my expense and they will replace it with newer model.
Posted on Mar 24, 2010
I too had the handle on my Smart Pot break after using it only 3 times! I went to Lowes and bought a very nice wooden drawer pull that is made for a curved-front drawer. It came with a screw slightly smaller than the original but after putting a heat resistant rubber washer on both sides of the lid, it works perfectly. Not exactly beautiful, but it works and it doesn't get hot.
Posted on Apr 27, 2008
The separation of the handle from the Crock-Pot lid is an obvious product safety issue (I was slightly burned when the lid separated from the handle on my Crock-Pot yesterday) involving materials, design or both. I would be cautious about applying a "home made" fix - if you do have an injury as a result, you would have no recourse.
There's enough "frivolous" problems out there that normally I'd just jury-rig a fix (some high temp automotive adhesive to stick it back together) but, when a company chooses to ignore an obvious safety problem that's due to defective design or materials, that's simple to identify and is basically a no-brainer to fix, I'll continue to hound them until they do fix it (and hope no one is substantially injured while the company is farting around.)
Posted on Jan 15, 2008
The best solution is to purchase replacement pot knobs from www.goodmans.net Item FZ-581. You get 2 knobs for $3.99 and $2.92 S & H for a total of $6.91. Their toll free # is 1-888-333-4660
Posted on Feb 04, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
For what it's worth, when the handle on my mother-in-law's crockpot broke, I went to Home Depot and bought a cheap wooden drawer knob (about $1 as I recall). I put a plastic washer between the knob and the glass and another under the screw head from the bottom (to prevent cracking the lid), tightened the screw and good as new.
Posted on Feb 20, 2009
I looked this model up on the Rival website, and it had been recalled, so I have followed the directions to send in the plug for a new unit. According to others with similar issues, once they sent in the plug, they were sent an entire new crock pot, including the crock and lid. I am hoping that they do send me an entire new unit, however, if not, at least I will have a different model number and could order a lid for that model. I will never buy another Rival product, based on their poor customer service. Thanks for your help!!
Posted on Mar 26, 2009
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