Need plastic handle on Rival Crockpot lid. (by 69 users)
The plastic handle on the glass lid of my rival crockpot has broke.
The plastic handle attaches to the glass top via a simple screw.
I'd like to purchase just a new plastic handle, not a new glass lid with plastic handle already attached.
The replacement glass lid costs over half the price of the entire crockpot.
Eric
68 Other Users Have The Same Problem
Comment by childs117, posted on Sep 03, 2008
The small plastic handle broke on my smart pot and the screw came off in the dinner we prepared. I would like to know what to do to replace it.
Comment by Guest, posted on Sep 03, 2008
Have the same problem. I made shredded chicken in the pot the very FIRST time I used and upon lifting the lid when ready to serve, the handle crumbled into pieces. I have contacted Rival several times and they put me on a "list" for a new lid. However, that was two months ago and I have phone several times since and keep getting the same ole story.... "The lid is on back order!" YEH, right! This was a faulty problem with this particular lid. So, now I have a crock pot that I don't even use. YEH RIVAL. You have many upset individuals on this product! Keep up the good work!!!
Comment by Guest, posted on Aug 31, 2008
I had the same problem. My son went to lift the lid and it just broke off. The lid is still perfectly good, but you need the handle to lift it.
Comment by Guest, posted on Aug 26, 2008
I bought my Oval crockpot back in May the handle fall apart on the 4th use, nearly burning me at the same time. My Husband managed to Glue it back together today I use it again for the first time since and guess what Yes you guess it the handle did the same thing. It seem's to me that the heat from the crockpot is melting the glue used both times, I am at a lose at what to do.
Model 38601 smart pot 6-quart is the model I use.
Comment by JazPrncess, posted on Aug 20, 2008
I have the same problem. The plastic handle just fell apart & now I can't get the lid off without making a mess, or burning self. I'm not having any luck in locating a replacement part. Any ideas are appreciated!
Clarification Request
by Galeen, posted on Jan 15, 2008
Those people suggesting replacing the lid with another from the Goodwill store or using a cabinet knob have a good idea. However, that only works for round pots. My model is a 6 quart oval. The handle has two screws and of course the lid is curved so the cabinet knob would not work unless it was curved for some reason that I can't think of. I live in a small town with one Thrift Shop - not much there. Galeen
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68 Other Users Have The Same Problem - Continued
Comment by Beebus, posted on Aug 19, 2008
Well, I'm glad it's not just me. I called the company and they said that a replacement knob was available at Lowes and Home Depot. It's not. The customer service rep also said that there MAY be a recall on this lid, but she didn't know when. With the overcooking issue, I'm thinking another crockpot may be the best way to go on this.
Comment by foresthill, posted on Aug 19, 2008
Mine's a DHP4903 (oval smart pot), and the plastic handle has disintegrated after only about a year of use. Seeing all these messages I am not impressed. This was my second crockpot and I have never liked it -- it overcooks.
Comment by tambordy, posted on Aug 08, 2008
The top plastic piece on my crock pot came off in my hand. I dont think the handle can with stand the heat. Looking for replacement lid or a new handle.
Comment by liz lou, posted on Aug 03, 2008
I HAVE THIS STYLE OF CROCKPOT AND MY HANDLE HAS JUST BROKE ON MY LIDS. I ONLY HAD THIS ONE SINCE DEC. I JUST NEED THE PLASTIC HANDLE IF I CAN GET IT TO REPLACE THE OLD ONE.
EVIE
Comment by Guest, posted on Aug 02, 2008
The plastic handle on the glass lid of my rival crockpot has broken off.
I need to buy a new plastic handle only.
Comment by Guest, posted on Aug 02, 2008
I have the same problem.... frustrating trying to find a replacement handle and very upset that it broke to begin with.
Comment by Guest, posted on Aug 01, 2008
crazy design, handel should be available
Comment by Guest, posted on Jul 29, 2008
I have the same problem. The plastic handle cracked after 6 months of use.
Comment by Guest, posted on Jul 24, 2008
I too have had the plastic handle break apart on my Rival SCC658 Smart-pot. It does seem like a waste to buy a new lid but I'm worried that just ordering a handle might not work because it won't fit correctly.
Comment by bobberace, posted on Jul 24, 2008
YES!! I had the same problem. I went to pick up my crock pot and the left handle broke off. Please help!! I've just started in trying to find a new handle.
Terri
Comment by vhwenner, posted on Jul 22, 2008
Mine broke off too. My husband says he cannot get the screw off so maybe I could replace it with a door cabinet. Does anyone know what he's doing wrong? It's almost like the screw is stripped.
Comment by Guest, posted on Jul 10, 2008
The plastic handle just broke on my Rival Smart-Pot as well. I have only had it for about 5 months. My previous crock pot (similar model) did the exact same thing. I agree that it is a design flaw and should be recalled.
Comment by judeaug, posted on Jul 06, 2008
My lid also just broke, while I was removing it while it was cooking. Luckily, I wasn't hurt and the top didn't break. Just the handle seemed to slip from the screw. They need to recall this immediately.
Judy
Comment by Guest, posted on Jul 06, 2008
Ditto, called them (CrockPot) and they want me to purchase the whole lid, I don;'t need the whole lid. Should be a recall, obviously a design flaw
Comment by conundrum2k4, posted on Jul 03, 2008
I just called them and they advised there is no recal and that they dont have the knob or the whole cover and I should call back . they also advised it would be covered by the warranty. Great customer Service.
Comment by Guest, posted on Jul 02, 2008
Ours broke too! It just fell out of my wife's hand when she lifted the lid off our Rival Smart Pot,(oval).
It seems this should be a recall item. What consumer organization presses those issues. It would seem Rival would want to keep us happy and offer to send a replacement handle free!
"NOGRIP"
Comment by jgrooney, posted on Jun 24, 2008
The handle on the cover of my smart-pot also broke. It broke at the screw in point, the pieces just seem to have come appart.
I have looked at replacing the class top but have found that it is very expensive considering that I have had this pot for only about 5 months. The top cost almost 60% of the original/replacement of the pot itself.
From the looks of your web site this is a problem with a lot of people.
Comment by dwuleu, posted on Jun 19, 2008
I also need a replacement handle..........just reach in the "handle bag" and sent me one! It's so easy to satisfy your customers. Have you ever heard of good PR? It will sell lots of product!
Comment by tweetyfdf, posted on Jun 07, 2008
With obviously a cheap made in China Broke right off the screw! handle you would think Rival would stand behind their product! Lesson Learned NO MORE RIVAL stay away from CHEAP made in China. Perhaps if we all stop buying this we may get quality products for the money we spend. Could happen if enough people picked up made in China and then put it right back down!!
Comment by Joaniekay, posted on May 25, 2008
model number is 5070 for my Rival Crock-pot stoneware slow cooker. The plastic handle broke last night. I would like to get a handle to replace it. I did not find the proper handle in the links suggested.
Comment by Maddened, posted on May 22, 2008
Just now, after only a few months of use, the plastic handle broke away from the lid on my Rival Crock Pot. I knew this must be a common flaw in the product, so I immediately did a search and found all these other people with the same problem. Certainly we must be only the tip of the iceberg of the many people being ripped off by this incredibly poor product design on the part of Rival.
Comment by Rockjaw, posted on Apr 29, 2008
Handle broke off with out any undo pressure.
Comment by Guest, posted on Apr 27, 2008
Yes, the PLASTIC (huh?) lid handle melted when I put the entire pot + lid in a warming oven - thinking the handle was metal. I have the screw in place.
It is a CROCK (pun intended) to make a very good appliance with such a cheap handle that breaks and/or melts at relatively low temperatures....and then not provide replacement parts. With this type of engineering - how much would it cost to provide a durable handle? Ridiculous short cut. Having no handle almost makes the crock pot unusable. I have to pry the lid up with a spoon or knife and then the steam rushes out at me.
I will jury-rig up something - but Rival ought to pay attention to this defect in their product.
Comment by DaveKn, posted on Apr 18, 2008
cheap handle broke off after about a year of use. Can't find any place that sells a replacement.
Comment by Guest, posted on Apr 12, 2008
The top knob on the lid of the cooker broke off. Since the plastic is all broken there is no way to repair it. I do not want a new lid, just the knob as the screw is there to put it on with. This cooker is only 2 1/2 years old.
Comment by mnshanno, posted on Apr 10, 2008
The plastic handle on the glass lid of my rival crockpot has broke.
The plastic handle attaches to the glass top via a simple screw.
I'd like to purchase just a new plastic handle, not a new glass lid with plastic handle already attached.
Comment by Guest, posted on Apr 05, 2008
Exact same problem as Eric - need to replace the handle on the glass lid of the rival crock pot. It broke only after 2 uses. I am always very careful with all of my appliances and feel this is a quality issue at Rival.
Dee
Comment by Guest, posted on Apr 04, 2008
Handle came off screw still attached. What is going on? I need the plastic handle also. The crock pot is a great on however the handle must be from China.
Comment by Bear Hollow, posted on Apr 04, 2008
Like all the other comments listed here, I used my Rival Crock Pot Smart-Pot 6 quart oval cooker for only a few months before having the lid drop back onto the pot, leaving the handle in my hand. I was very lucky, I wasn't burned; the lid was only a couple of inches above the pot when it fell off. And like all the others, I, too, called Rival and was given one option only, buying a new lid. I have found a site,
http://www.marbeck.com/crock_parts_rival.html,
which offers a knob replacement that they claim will fit the oval lid. I have not ordered it yet, but plan to do so.
However, I should think that Rival, if it wants to continue to stay in business, should redesign the handle so that it lasts several years, not several months. Then it should send the new replacement to everyone who bought a defective one free of charge.
It is just extremely lucky that no one has sued them yet. In fact, I would not be a bit surprised to read soon that some enterprising lawyer has brought a class action suit against them.
As for me, I will never buy another Rival product again and I will tell everyone I come into contact with, who is considering buying one, not to do so, and tell them of my experience.
bear.hollow@yahoo.com
Comment by cin43, posted on Mar 30, 2008
i have the same problem plastic handle on the lid and also the two side handles the plastic just cracked and broke. used the crock pot about 5 times.
Comment by Guest, posted on Mar 25, 2008
same thing,,, silent recall?
Comment by Guest, posted on Mar 19, 2008
Same problem here. The plastic handle broke. Now I cant find a place where I can get just the knob.
My crock pot is not that old! It is frustrating to realize that it is almost cheaper to purchase a new crockpot for what it would cost me to simply replace the handle. In my opinion the manufacturer needs to upgrade the handle assembly!
Antje
Comment by ecory2001, posted on Mar 19, 2008
I just ordered the replacement lid from Goodmans.net. Hope it works!
Comment by Guest, posted on Mar 17, 2008
the plastic handle broke the screws are still on the cover
rIval 38601 would like to buy a new one.
Comment by Guest, posted on Mar 17, 2008
The handle on the lid of my oval crock pot (Rival) - same one - broke as well, almost dropped and broke the glass top when it happened. I got it for Christmas, and it should not be breaking that fast. Bad news. I have been searching for a new one... to no avail.
Comment by cooking red, posted on Mar 17, 2008
Amazing that this many people are having the same problem. My smart pot handle just broke off also. I have spent hours looking for a replacement. It is very frustrating. Has anyone ordered from the 2 recommended places?
Comment by Guest, posted on Mar 15, 2008
I have the same problem. Plastic handle broke off after very little use. Tried gluing back together, doesn't hold due to heat.
Anyone find a better replacement lid?
Comment by Guest, posted on Mar 14, 2008
Exactly the same problem - the plastic part of the lid holding the metal shank where the screw goes crumbled. Rival only offers a replacement lid - not the handle. I found these replacement handles, but have not tried them> http://buyitnow64.stores.yahoo.net/ricrlidhakns.html
April
Comment by Guest, posted on Mar 12, 2008
The handle on my Crockpot #38601 lid basically crumbled and I called Rival hoping to get a replacement, however I was informed that I would have to order a whole new lid quoted at $18.50 plus taxes and also to call back in 6 weeks because of stock shortage. What a waste! I see now that this seems to be a problem with this product and I did not get any satisfactory answer when I questioned them on their quality control.
Comment by kara150, posted on Mar 09, 2008
I bought a Rival SCVP550-B crockpot and on the very first usage the plastic lid handle came off!! The pot was fine otherwise. I took it back where I bought it and got a Hamilton Beach, which is fine. Based on the number of complaints, I would think Rival should start addressing their quality issue.
Comment by Guest, posted on Mar 09, 2008
After using the crockpot just a few times, the lid handle cracked in half but was still usuable. After a few more times, it is completely gone. Seems like Crock Pot should send replacements for free being that many people have had the same problem.
Comment by Guest, posted on Feb 11, 2008
The handle brook on my brand new rival cooker the first itme I used it..store told me to contact you
Comment by Guest, posted on Feb 11, 2008
The plastic handle on my brand new crock pot broke on the first use. what do I do now? Please call me or let me know what to do...
Chris Zupkofska czupper@comcast.net
Comment by Gooman, posted on Feb 05, 2008
I have a relatively new Rival SCV401 smaller oval crockpot that's been gently used and the lid's plastic handle broke off, leaving a small bit of plastic around the screw. There's no way to repair this and no parts available that I can find online. I may just "MacGyver" it and put a heat proof rope attached to where the screw is...otherwise I really love this slow cooker!!!
Comment by Guest, posted on Jan 14, 2008
I have the very same problem with my 38601,it seems the lid handles grow brittle after a short time of use.
Comment by Galeen, posted on Jan 13, 2008
I have same problem with Rival Model 38601 - the round base of the handle cracked up. I can't use the pot safely anymore. Where to purchace a replacement??
Comment by stretch1000, posted on Jan 09, 2008
Read everyone's comments for replacement of broken handles like mine and i wanted to let eveyone know what i did to fix the problem. The main problem is you cannot get replacement handles or even lids for your exact model type. It seems Crock pot manufacturers want you to go out buy a new one...but not me.
There are 2 solutions i can see that work. #1 is that you go to a Goodwill or bargin store and buy a cheap pot lid, since most handles and screws are the same diameter, most will work for any crock pot lid handle opening. #2 and my preferred option is to go to a hardware store and buy a cheap 50cent plastic cabinet knob that has a wood screw that can screw all the way in. I put it on my crock pot lid and have been happy ever since. Porcelain cabinet knobs and standard screws leave a cabinet wide gap hence the wood screw option.
Hope that helps
Comment by Guest, posted on Jan 07, 2008
I had the same thing happen,as did my mother. Creative person she is , tied a piece of string through the remaining piece--it works great. Me, I'm getting a different brand!!
Comment by Guest, posted on Jan 06, 2008
Same problem. Need plastic handle for glass lid. Didn't know where to get this. Thought I would start on the internet and the company could mail me one. I guess other people are having the same problem. Someone could actually get hurt. Tough using the crock pot when you have to take the lid off with a pair of plyers.
Sandra
Comment by Guest, posted on Jan 06, 2008
I have the same problem. The plastic handle broke down to the screw. I would like to buy a new plastic handle to screw back on. Can you buy just the plastic Handle????
Comment by Guest, posted on Jan 04, 2008
I have the same problem on not one but TWO Rival crockpots, and Rival doesn't make it easy to get replacement handles or lids. Perhaps this is a way of Rival making more money by people buying completely new crockpots just to replace the lids? Perhaps the plastic handles can't handle the wear and tear of the dishwasher, refrigerator, and microwave?
Comment by Guest, posted on Jan 03, 2008
need just handle on lid. would like order form to order part, have requsted address or 1-800 number to reach company so I can order part.
Comment by Guest, posted on Jan 02, 2008
1/3/08 Contacted Rival about the smart pot handle replacement. Was told they do not sell the replacement part. They did say they would send me a new unit, but I did not want to take advantage of this offer since it seemed wasteful to me. I'd rather just use a knob from the hardware store, since it'd be more durable and I could pick out something more attractive. Good Luck All.
Comment by Juliette, posted on Dec 30, 2007
By reading the string of e-mails, I realize I'm not the only one with this problem.
The plastic handle on the glass lid of my rival crockpot has broke.
Sampe principal, the plastic handle attaches to the glass top via a simple screw.
I'd too like to purchase just a new plastic handle, not a new glass lid with plastic handle already attached.
The replacement glass lid costs over half the price of the entire crockpot.
Manon
Comment by miefee, posted on Dec 24, 2007
Yes I too have a broken lid on my crockpot.
Comment by paxbus, posted on Dec 24, 2007
Same problem. Plastic that holds handle in place has not held up to the heat. I have not used it enough to cause that type of damage. I would call it a factory defect. I'm not willing to replace the entire lid at a cost of buying a new pot. Will go with a different brand to get a better design. - Becky
Comment by Guest, posted on Dec 19, 2007
Obviously they manufactured faulty lid handles. Is there any other alternative to buying a whole new crock pot.
Comment by karenshepard, posted on Dec 17, 2007
Well glad to hear that mine is not an isolated incident. This was the crockpot of my dreams. The others I had, the side handles on the unit broke and I thought I was home free. Well guess my hubby will fix it somehow. I think I paid almost $100 bucks for it when I bought it new a few years back.
Comment by Guest, posted on Dec 16, 2007
I have model DHP 4903 and plastic handle broke. When is Rival going to address this problem. By reading the other comments on the problem it dosen't look like Rival is very interested in helping out its customers. My next crock pot certainly will not be a Rival.
Castlegar, British Columbia
Canada
Comment by Guest, posted on Dec 14, 2007
I have the same problem. Called Rival and they're totally useless! They said they don't even have a new lid in stock, let alone the plastic handle, and they said they don't know when they'll have new lids either, to just keep calling back. Like I have time for that! This is rediculous!!!!
Comment by imidazol, posted on Dec 03, 2007
Plastic handle on glass lid has cracked and come completely off. With poor customer service from Rival and phone service on replacement for handle or lid, my next crockpot won't be a Rival.
Comment by Guest, posted on Nov 24, 2007
Yep! My handle broke as well.
Don't want to buy the entire lid.
Rival, help us out!
Comment by Guest, posted on Nov 22, 2007
I do have the same problem. I am looking for a replacement for the handle.
Virginia Wherland
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