Hi there: I have the appliance above and the lower oven unit door is locked. It failed to release after it was set to clean by the caterers..we have tried setting it to clean and off again and switched off the power and nothing seems to help..except for hopefully - you! Any ideas greatly welcomed. Thanks
I am a gaggenau engineer this is usually a fault with the door lock mechanism it can be manually reset eg remove oven and side panel pull back locking arm there is a also a built in test prog in oven clock that will switch door lock back to reset position but these will need to be done by an engineer as oven very heavy.
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Unfortunately, the high temperature limit sensor probably failed during the self-clean cycle. The oven control unit will not receive the signal that the oven is cool enough to unlock the door without the sensor.
If the oven is cool, you can try unplugging the oven for a while and then see if the oven unlocks after power is restored. Pressing the Cancel button several times (or pressing and holding Cancel, depending on the model) may also work. Sometimes, starting a new cleaning cycle and then stopping it (and waiting for the oven to cool) will work.
However if the sensor has failed, the above steps are unlikely to work. You can try to move the lock manually. On some models, you can use a bent coat hanger to slide between the oven door and the frame and push the lock over. On other units, you might open the back panel and rotate the lock mechanism cam.
The oven will not work until the high temperature sensor is replaced. Sometimes the lock mechanism fails and that is what needs to be replaced. If the oven works, then look at replacing the lock motor.
I hope this helps. If your oven is under warranty, contact GE for the repair. Please add a comment with the model of your unit for specific information on the parts you may need.
Hello pham, thank you for your post! Was the unit previously
set on the self clean cycle? If so, the oven door will remain locked until the
oven temperature has cooled down to a safe level. Try pressing the CLEAR/OFF
key for approximately 15 seconds to see if it overrides the controls. If that
does not working, disconnect power to the range for about 30 seconds and then
turn the range on. Then I suggest setting the time of day and press the
CLEAR/OFF key once again.
If the instructions above do
not solve the problem, then your appliance could possibly be
experiencing a communication problem with the EOC (electronic oven control), a
potential wiring failure, or a faulty door lock assembly. I am fairly confident that an authorized service agent
will be able to restore your appliance to its normal operating condition. You
can often locate a qualified service technician on the manufacturer website.
Thanks for allowing me the opportunity to assist you!
I understand you have a Vking oven that is not unlocking after stopping (interupting) a self clean cycle, correct ? (I think the letters in the model should be "DSOE" as opposed to deso, aren't they ?)
Though this can cause issue's with the lock mechanism, it is unlikely anything was damaged...in my opinion of course, thus I don't think you need to start swapping parts.
If this hasn't already been done, I would suggest prepairing your oven as if everything was status quo for a self clean cycle.
Close the door, select self clean and let it go through it's start-up and lock sequence. Your going to stop it again, just as Viking instructs pressing "off" which should allow the lock mechanism to properly lock and then unlock.
During the clean cycle the unit usually has to cool before allowing for the door to open which can take up to 30 minutes, (this is why it counts down from 4 hrs even though the cycle is 3.5 hours) but since it should already be cool I'm hoping the lock will go a full revolution to it's normal position.
Normally these ovens will go through a self check sequence upon a power up (if power was lost and then restored...aka "onboard watchdog") which should include the lock assembly rotating to it's unlock position, but they can get out of sequence at times in my experience.
The other method I've tried and had success with is having a secone person hold the door switch closed while power is turned off and then restored a few minutes later.
Let me know if you have tried that and if not try it and get back to me. Hopefully that will restore it's proper function. Good luck.
Hi, unplug the unit or shut off the circuit breaker for 5 minutes. Plug the unit back in or turn on the circuit breaker. Set the clock and gently try moving the door lock lever (is so equipped) or opening the door.
Set the self-clean cycle again and only allow it to work for 15 minutes. Cancel the self-clean cycle and allow the oven to cool. Gently try moving the door lock lever (is so equipped) or opening the door.
If these procedures fail to correct the condition, the lock must usually be accessed and moved manually to open the door.
*Note: Some model ovens require the oven door to be manually unlatched before the controls are returned to the OFF position or else the door may not be able to be unlocked. Check the owner's manual for proper operating procedures.
Hello - we have had this same issue a number of times as well. Do you lose all power on the unit too? We do - have discovered that using the self-cleaning isn't really a good idea with these ovens. The ovens aren't really made to heat to such high heats that are used in the cleaning cycle and during that last hour of cleaning it hits it highest peak - and it blows it's fuses. We recently blew 2 fuses at the same time, locking both doors (Double oven) and knocking out the power for the entire unit. Our repair man said that the average on wall ovens is anywhere between 6 - 12 cleanings before you will blow the same fuses and the whole cycle starts all over again. Our expense was $350. So, self-cleaning now means elbow grease around this house. How this information was a bit helpful for you.
try to press and hold the clear off key for three to five seconds.you may need to remove the back panel and remove the door lock mechanism in order to release the lock try unplugginf the unit for a couple of minutes as well