Question about Brother MFC 210C All-In-One InkJet Printer

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Paper jam problem

Paper is drawn in to the printing position. It then stops and the message comes up "paper jam". There is no paper jam. I have removed back cover, paper tray, top cover, in fact everything I could remove to find this bit of paper. There is definitely no paper jammed, not even a microscopic amount, but still it says "paper jam".
The paper is drawn through if I press the re-set button, but it will not print for toffee and still tells me it is jammed.
Please someone, tell me how I can convince it there is nothing there

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  • 2,306 Answers

Remove the back cover and put an index card thru where the paper goes, that should push out any left over scraps.

Posted on Jul 22, 2009

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Printer will not print after paper jam. after removing the jam the ready light comes on and when we try to print again the screen shows it is preparing to print but it does not print


This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

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Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.


Paper is jammed inside the paper tray:
  1. Pull the paper tray out of the machine.
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  1. Pull out the jammed paper to remove it.
3-ug-1732.gif
  1. Reload the paper in the paper tray.

  2. Reinstall the paper tray.


Paper is jammed inside the machine:


  1. Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
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  1. Re-insert the jam clear cover.

  2. If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the machine until it locks securely into the open position.

  3. Remove the jammed paper.


    3-ug-2033.gif

  4. Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.

    scr1.jpg


  5. Gently move the print head to the center.


    scr2.jpg

    Note Be careful to not force the print head to move.
    If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Service from "Contact Us".



  6. Examine under the print head. If anything is found, remove it.

    scr3.jpg

    Note Use a flashlight if necessary to check thoroughly.





  7. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.




    3-ug-21.gif


  8. Reconnect the power cord and telephone line.

Note To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.

If the message continues to appear on the LCD, the machine will require repair. Please contact Brother Customer Service from "Contact Us".



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Hi,

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replace the exit sensor it will help.

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Inside the back panel there are paper sensors attached to lever, a small spring connected to lever to keep its home position, the spring may dislocated from its position or the lever sticked to the base. some times a small piece of paper sticked at this may cause the problem.
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Does the machine begin to try to make copies, then stop-if so it has probably failed to feed off the tray, hence the jam message.If this is the case, pull out the paper tray, check for obstructions, clean feed rollers and try again.Are there "skid marks on the paper(indicating the rolls have turned?) If so rolls could be dirty/worn. If no skid marks, can you determine if the rolls did in fact turn? Go from there

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Norman,

does the printhead run smoothly to the left side of the printer when it is powered on?

 

If the printhead cant run that freely, it will give you the paperjam message. You have to dismantle the printer again, connect the scanner and cables again when top cover is removed. Press the scanner open contact (opposite to the menu button) and watch the printhead run to the left side. It might be that either the printhead stucks somewhere on its way (press the cover of the printhead. It might be the reason) or the guide rail hinders the printhead to move.

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