Question about Canon imageCLASS MF4370 Black and White Copier

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Cleared paper jam but still have message

I cleared a paper jam and followed all the reset instructions but the printer thinks there is still a jam and continues to give error message that a jam is still there. I have checked and recheck and I cannot find any jam. Help

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Common problem on this unit. Most of the time the paper sensor pops out. The bad news is to fix this problem you have to disassembly the whole printer. Takes around two hours. Don’t start to do it if you have no experience.

Posted on May 05, 2010

  • admin_55 Jul 29, 2011

    Unplug the printer and turn it upside down. Hit a few times on the bottom and/or the side. The lightweight paper sensor which is struck in its "paper sensed" position will (hopefully) fall back to its place.
    Mike Tölgyesi, Budapest

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Mine does the same thing.Try opening all the doors on it and then closing it. For some reason the printer wants to know you have checked all the doors. Also take out the toner drum and check there. If that doesn't work try unplugging it and then plugging it back in. Good luck....hope it helps.

Posted on Jul 22, 2009

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Posted on Jan 02, 2017

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Thanks to Dinky on another web site who had the same problem with his Lexmark X6575 printer (a similar printer). The resolution of the problem once I had read Dinky's explanation took less than 30 seconds!

Dinky's exact words on the issue are as follows:

" Dinky commented 5 months ago
Hooray!!!...after lots of hours trying to fix my printers 'Paper Jam' message, even tho' there was no paper jam in my lexmark x6575, but the message refused to go away...I have finally got it to work!!!...

WHAT I DID......
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Mar 08, 2008 | Computers & Internet

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