Question about HP DeskJet 9800 InkJet Printer

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The cartridges are new and after every print request an error message comes up that says "The Tri-color print cartridge has been previously used" then teh main message says "The ink level indicator and low on ink warning feawill not be available because the ink level is unknown". How can I fix this and prevent this from continually popping up?

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Run the nozzle setup to clean and identify your new cartridges inserted on your printer.
Go to your printer maintenance to open the Nozzle Clean ICONS, good luck!

Posted on Jul 22, 2009

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The print cartridge was not reset or 'set' correctly at the manufacuter. Only thing you can do is take it back. It's defective.
See this post: click here This is another post of mine that might help explain things :o)

-samson39

Posted on Jul 22, 2009

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My printer lights ( all three) are blinking with error message of "cartridge problem" I have tried to replace the cartridge with no success and cleaning the cartridge but no luck. Please help.


In this case you will need two new cartridges to identify the problem.
Take one new color cartridge and one black. Now, remove both the old cartridges and install the new ones and restart the printer.
Most probably your issue should be resolved.
Please ensure that you are using the following cartridges only.
Print cartridge information Part name Part description Product number Print cartridge Black HP No. 15 (equivalent to HP C6615 series) Print cartridge Tri-color HP No. 78 (equivalent to C6578 series)

Apr 08, 2011 | HP DeskJet 920c InkJet Printer

1 Answer

Have an HP PSC 1510 printer. I put in a new genuine HP Tri-Color (93) printer cartridge as I usually do and the "Check Printer" cartridge started flashing. Also flashing on the printer is the...


Problem After you install a print cartridge, one of the following messages appears on the color graphics display:
  • Incorrect Print Cartridge
  • Incompatible Print Cartridge
  • Problem with the Print Cartridge
  • Remove and Check [color / black or photo] Cartridge
  • [Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer

NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
  3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
  4. Slide the cartridge out and inspect it:
    CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzlesc00211537.gif 1 - Copper electrical contacts 2 - Nozzles
    • Check the electrical contacts for debris.
    • Make sure all the clear nozzle protective tape has been removed.
      CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
    • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
  5. If the cartridge is compatible, reinstall it in the printer:
    • Cartridges marked with a triangle go into the left carriage slot.
    • Cartridges marked with a square or pentagon go into the right carriage slot.

Step 2: Clean the problem cartridge contacts
  1. Gather the following items to clean the cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  4. Unplug the product from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the cartridge contacts.
    CAUTION: Do not touch the ink nozzles.
  7. Clean the contacts in the carriage, inside the product.
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinstall the cartridge.
  10. Reconnect the product to the electrical outlet.
  11. Close the product cover.
Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer


Apr 04, 2011 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

Print Cartridge problem


OK, it sounds like the printer needs to be reset or turned off and on again, including unpluging it from the wall for 30 seconds or so.

If the new tri color print cartridge is not at fault, it's the circuitry in the printer.

Follow the link below for hp.com's troubleshooting procedure:

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=1128297

Jul 13, 2010 | HP Deskjet F335 All-In-One InkJet Printer

2 Answers

Ink cartrige problem


This is error is common after a cartridge is refilled, in most cases it's because of "bad refill" and we can also say "dead cartridge". If possible, Please try the cartridge on another printer or try your printer with another cartridge. (i hope you know what tri color mieans = the color cartridge). Make sure the cartridge is not overflowing or leaking. Clean if possible, and never touch the print head, if you ever did so there's no way to make it work again. Hope this helps. Good luck Thanks for using FixYa.

Jun 01, 2010 | HP PSC 1510 All-In-One InkJet Printer

3 Answers

J4580 Print Cartridge Problem:[Tri-Color]Refer to Device Documen.


hi i dont have the tricolor cartridge in my hp 5610 and i want to work only with black cartridge and my printer says there is no cartridge on the left , is it posible to solve this problem and work with one cartridge only ? i can print but copy and fax doesnt work . thanx

Jul 27, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

New tri-color cartridge has a problem. I can't see what.


I have an HP Photsmart C4100 printer. I purchased remanufactured ink cartridges (both black and tri-colored) from Vivasmart. The black one works fine, but when I installed the tri-color, I got an error message that says "Print cartridge problem" The following print cartridge has a problem:
Tri-color.
And I can't print. The screen on my printer says "Remove and check color cartridge." I have done this several times and it still won't print. I have turned off the power, removed the cartridges, and unplugged the unit, but it still didn't help. Any suggestions?

Jul 21, 2009 | HP PSC 1510 All-In-One InkJet Printer

3 Answers

Print cartridge problem: tri-color


lestave my j4580 trouble lt says ck blk cartrige

Jun 09, 2009 | HP OfficeJet J4580 All-In-One Laser...

2 Answers

Print cartridge problem : [Tri- color]


Printer display says: Print cartridge problem : [Tri-Color]. Refer to device documentation to troubleshoot. I can find nothing in the 'device documentation' to help me.

Apr 03, 2009 | HP OfficeJet J4580 All-In-One Laser...

3 Answers

Problem of incompatible cartridge occure in my new J 4580


i had the same problem with the hp 4580. i needed to replace the black ink which i did. then the error message appeared "incompatible print cartridge tri color"...chatted with hp customer support, wasted a hour. claimed its a hardware problem need to have it fixed. i asked would i be charge he said yes but the printer was under warranty. he asked other questions...bottom line i left the chat box....bought another hp 4580, used same cartridges, same message...THEN finally i replaced the color cartridge...and BAM! it worked on both printers. solution...replace the color cartridge...cons..if this happens again its a waste of money to keep buying the colored ink...

Feb 03, 2009 | HP J4680 Office Jet All-In-One Printer

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