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Acer Aspire 5520 screen and NVIDIA driver problems

13 months ago my wife and I purchased an Acer Aspire 5520 Laptop running Windows Vista. The laptop ran fairly well for the first year until one morning when we turned it on and saw nothing on the screen but a light grey background with horizontal and vertical lines running through it. The CPU fan was running and the hard drive and wireless connection lights were active as normal.
We tried a series of reboots but the situation remained the same.

Considering that the laptop screen itself may have died, I hooked up a spare flat screen monitor through the side monitor port and booted up again. The Acer start-up screen appeared on that monitor and then we were given the usual choice of boot normally, repair system problems, safe mode etc.

I tried the normal start up and was greeted with the blue screen of death (which only lasted a few seconds) mentioning something about a display driver timeout or something along those lines.

I tried a series of reboots using F8 as the system repair option failed and managed safe mode; safe mode with networking etc (broadband internet connection was successful) and even tried the old chkdsk/f repair check option.

We continued to try everything; I even download the newest NVIDI drivers and once or twice the system appeared to work normally and then we were back to square one. Tried for a normal reboot over the following few days (most of the time it would shut down after a few seconds without reason) and then one evening it rebooted normally.

I used the EAcer recovery (full recovery) from my full system backup from four months ago in the hope that any software changes would be corrected.

This was successful and the system worked ok for 2.5 hours before freezing up and on reboot – the grey screen was back.

I noticed on many occasions that the CPU fan was not working at all; or only intermittently; and on a few occasions the screen was completely covered with small letter a’s (a).

I contacted Acer support and they sent me an SMS text message with instructions to restore it to its factory default – which basically formatted the disk. Now the system won’t work at all in any mode and we have sent it off to be repaired.

I have noted a number of web forums discussing the various issues with the Acer Aspire 5520 and a lot of the discussions sound familiar; but it isn’t clear as to whether this may be a software or hardware issue.

Has anyone else experienced these issues??

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Its a hardware issue, and why its your motherboard on laptop have a problem, not physically but i think your try to re-update your BIOS to clear out all the malfunction chips inside your laptop. This problem was actually i encountered before but no one also understand why is always came back the problem on it. Go to the website on the ACER to download the latest BIOS updates on it.
You should install it one by one or step by step like for example 1.0 then 2.0, like that. And don't be so hurry the BIOS is a very delicate setup rather than Windows System.
Basically restore the BIOS setting on default after that installation.
This installation might help to you with that problem and dont forget to unplug all unnecessary input devices so that it will not hang up again. Afterwards run Disc Recovery Disk to setup Windows System, good luck! Bboy

Posted on Jul 22, 2009

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Acer is aware that the video chip on these 5520 models is bad, yet they never did or will do anything to correct this problem. I will never ever purchase another Acer product of any kind and I suggest to everybody to stay away from this company .... they don't stand behind their products.

Posted on Mar 25, 2013

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It is not an Acer specific problem. HP with AMDx2 and NVidia does the same. I tried some. We can find other brands with the same config, same problem. The CPU-GPU heat producing and the machine cooling design is very poor. I would like to think it was the years 2007-2008-2009 problem, but better think twice buying AMD with Nvidia.

Posted on Aug 10, 2012

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The problem with this model 5520 is the video chip, it fails after some months of use, it has to be replaced, the origin of the problem is a desing one. The problem will persist to reappear after a few months of replacing the chip, so, the solution would be to buy a new one and be cautious about buying acer laptops.

Posted on Jul 07, 2012

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