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My fujitsu heat pump died three days ago, purchased 6 years ago so warranty now expired. Service agent who sold me the unit suggested this model has caused many problems ''horror stories he said'' for his clients. $2400 to fix. Is there a way to track down particular models to determine if there is a fault history with them? This particular unit is model number ast24pba-w, 8.5 kW inverter. wdv

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  • wkviney Jul 22, 2009

    I rang Fujitsu after posting comments to express my dissapointment at the failure of the heat pump, they offerred to supply free of charge the parts needed to repair the system. Happy with that.

  • juandedios74 May 11, 2010

    What's the correct model # of the system as this model is not a US model. As per Fujitsu's limited warranty statement units that are sold online are not backed up by Fujitsu's warranty. $1100 is a good price for the piping and the units but at what cost if the unit fails and the parts are not covered under warranty? Fujitsu Guru

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Yes you can check these out at Consumer Report.com. You can also order you a new unit for about 1/2 price on line. Just type in Air Conditioning mini splits Google this. I bought 2 ton heat pump on line from Amcore for 1100 includes pipe and all the wire you need. Russ Included shipping.

Posted on Jul 22, 2009

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Hi Shannon,
I would pursue your fight with Fujitsu, normally their units are reliable:(
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I take the time to answer your question, so please rate me.
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Unfortunately, Microsoft has the final say on warranty issues. Speaking as someone who presently works at the customer service desk at one of the major retailers, it's not surprising that the store staff couldn't help you.

It's possible that the unit you have was sold once to someone else, then returned to the store and re-sold to you. If that's the case, Microsoft will say the warranty started the day it was sold the first time (even if the first owner never opened the box), since they get information from the retailer when they scan the serial number on the box at the time of sale. Also, I'm afraid it doesn't matter when the defect occured--what matters is when you call them; so screenshots etc. won't be a help in this case.

Try calling Microsoft again, but ask for a supervisor. Be polite, but insistent. Saying, "I know that your system says my warranty is expired, but I'd like to speak with your supervisor about that," might work. If they try a line like "but my manager will say the same thing," then respond with "I'm sure that might be true, but I'd still like to have him or her say it directly to me." Try to convince them to allow you to fax them a copy of the receipt with the accurate purchase date. If you can convince them that they're wrong, they'll probably make an exception to allow you to return it even though it's now well into December.

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It looks like that is the case. Here is what I pulled from thier website. Extended Service Plan (ESP)There's no doubt that your purchase was designed to give you years of use, however, an unexpected breakdown can mean serious "parts and labor" or replacement costs. Protect your investment by purchasing one of our new and improved Extended Service Plans! Benefits include:
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