Question about Washing Machines
Okay...I suspect the Central Control Unit (CCU) may be causing your problem. The door latch gets its control voltages from the CCU. This isn't an exact science, but typically when the door latch fails, the error is detected by the CCU and gets displayed on the front panel. My logic in this case is if the CCU were defective and does not lock the door latch, it may or may not generate an error code. As models differ in design, I do not have the connector pins memorized. There should be a tech sheet behind the lower kick panel directly below the door that you can refer to for the wiring diagram and troubleshooting steps. If the sheet is not behind the panel, it will be affixed to one of the interior cabinet walls. You can remove the panel by removing the scews under the bottom of the front edge. With the screws removed, the panel drops down, then off.
NOTE: Propping the front feet up can give you better access to the panel screws. A 2 x 4 works well for this.
Start by removing the connectors that control the door latch and check for any signs of corrosion, broken wires, or loose plugs. Check for continuity between the connectors at CCU to the door latch (it could be something as simple as a bad interconnecting wire). If its not something obvious, the troubleshooting steps provided in the tech sheet will give you the specifics on what to do.
PS I don't think the person that sold this to you was trying to deceive you. I've worked on this model numerous times and sometimes these problems happen for no apparent reason (especially CCU failures). I personally own a front loader similar to yours and they ARE good washing machines and (in the case of mine) has been very reliable. If it DOES turn out to be a CCU problem, appliancepartspros.com usually has the best price for a replacement. You may also check searspartsdirect.com, pcappliancerepair.com or repairclinic.com.
Let me know if I can be of any more assistance.
Posted on Jul 24, 2009
Try opening and closing the door again,or unplug and see if it resets -mike
Posted on Jul 22, 2009
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Posted on Jan 02, 2017
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