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Xerox Docucolor 12 error 6-360

Hello,

I just got this docucolor 12 just from overseas but was working fine.

When I first turned it on and try to pass a copy, it appeared on the screen System Failure, turn machine off and then back on. With the error code 6-360.

I researched and find out that this has to do with a Carriage position Failure.

Do you know how can I fix this?

Your help would be greatly appreciated.

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  • 1 more comment 
  • paco_rdz Jul 22, 2009

    Hello Ginko,

    I am in diagnostic mode right now, I entered to NVM Initialization, but I cant see where to reset NVM RAM. When I enter to NVM Initialization, it gives me some options (IISS, Port IPS, IOSS, SYS, EPL, UI and ALL). Which one should I use?

    If it gives me error when doing that, I understand I need to clean or replace encoder strip which you say is located behind the ink carriage. The question is where is the ink carriage?

    Thanks I really appreciate your help.






  • paco_rdz Jul 23, 2009

    Hello,



    The scan carriage is actually placed 3 cms to the left of the normal position so I moved it manually and turn on printer, at the beginning it seemed that the problem was solved because the printer was status ready to copy. But then when I tried to make a copy, same system fault error and the carriage scan returned to the previous position, which is wrong.



    Please help me out! And your help is really appreciated!

  • paco_rdz Jul 27, 2009

    THANKS ! I GOT THE PROBLEM SOLVED WITH YOUR COMMENT

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Place the scan carriage in its home position by hand, slide it all the way to the edge it starts from.

Posted on Jul 22, 2009

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The error code 6-360 means "Carriage Position Failure" - you will need a service manual to fix it. If you don´t have one, ask at http://manualfox.com - they can get it for you.

Posted on Jul 24, 2009

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Effectively error 6-360 is Carriage Position Failure.

Do a first basic reset unplugging printer power cord for five minutes.

If problem is still there you will need to access the service menu and reset NV-RAM, where the fault code is stored.

To reset NV-RAM :

Entering Diagnostic Mode: First enter the User Interface (UI) Diagnostic Mode in the following way:
Turn on the power then while holding down the ‘0’ button, press ‘Start’. The screen will
prompt you for an Access Number. At that point use the keypad to enter ‘6789’ which is the Default
Access Number. This should bring you to a menu of options to choose from:

Chose NVM Reset (Non Volatile Memory) / NVM Initialization

If the code comes back, then there is a fault. To fix the fault check and eventually replace the encoder strip, if there is ink on the encoder strip , clean it. The encoder strip is the plastic strip located behind the ink carriage, its function is determining ink carriage position.
If the encoder strip is fine, then check carriage contacts and carriage position sensor in contact with encoder strip.

If the printer is new , resetting non volatile ram should fix the problem.

Regards.

Posted on Jul 22, 2009

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