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The thermal transfer paper tore during process how do I fix it? I removed the cartridge but now the fax paper just sit in tray while the rollers rolls.

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Cartridge? There is no print cartridge in a thermal fax. Maybe you removed the thermal print head. Put it back! You simply need to "thread" the fax paper back through the slot that leads to the cutter mechanism. When you close the lid the rollers will pick up the paper and cut off a fresh strip. Locate the long slot for the paper.

Posted on Jul 22, 2009

  • Dale Burns Sr.
    Dale Burns Sr. Jul 25, 2009

    How's it going Rev.? Is this a thermal fax or not? Did my info help you? Do you need more help, it's been a few days...?dale

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How do i clean the rollers on my printer?


Paper Tray Rollers Step 1 Turn off and unplug your HP printer. Pull out your printer's paper tray and locate the printer rollers on the paper tray. Each roller is gray or black, and they are made of rubber. Remove the rollers from the tray.
On HP inkjet printers, the printer roller is not on the paper tray; it is on the area inside of the printer where the paper tray slides into the unit. Remove the paper tray and sit your HP inkjet printer upright, so the paper tray area is facing upward, and then look for the printer roller.
Step 2
Pour 1 tbsp. of isopropyl alcohol or clean water onto a lint-free cloth and scrub the paper or internal tray rollers with the cloth. Fold the cloth in half and repeat the cleaning process until the rollers are free of dust and debris.

Step 3
Wipe the rollers with a dry, lint-free cloth to remove any remaining dust or debris. Let the rollers dry completely before sliding the paper tray back into your printer.
Internal Pickup Roller - Laser Printers Only Step 1 Turn off and unplug your HP printer. Open your printer's front door and pull the printer's toner cartridge toward you to remove it from the printer.
Step 2
Locate your printer's internal pickup roller. The roller is gray or black, and it is made of rubber. Lift the roller upward, towards the front of your printer. Pull the roller gently out of the printer and lay it on a clean surface, such as a desk or workbench.
Step 3
Pour 1 tbsp. of isopropyl alcohol or clean water onto a lint-free cloth and scrub the pickup roller with the cloth. Fold the cloth in half and repeat the cleaning process until the roller is free of dust and debris.
Step 4
Wipe the roller with a dry, lint-free cloth to remove any remaining dust or debris. Let the roller dry completely before snapping the pickup roller back into place inside of your HP printer. Reinstall the toner cartridge and close your printer's door.

Aug 10, 2014 | Dell 1720dn Laser Printer

1 Answer

Paper feeder does not feed papers properly.


Remove the paper tray and check the pickup rollers that are located on the underside of the fax, just above where the paper would sit when the tray is installed. If they are smooth this is a sign that they are worn out. Newer pickup rollers are very grippy. A quick temporary fix would be just wiping any grime or dust off with a damp cloth.

May 20, 2011 | Samsung Office Equipment & Supplies

1 Answer

Hp laserjet 2420 paper jam 13.20.00


Hi, check throughout the printer for small pieces of paper stuck, broken sensors etc, clean the rollers in the paper tray 2, check for wear. clean the registration rollers (under a metal flap under the print cartridge) do not clean the transfer roller (the spongey roller sitting under the drum!)

Feb 09, 2010 | HP LaserJet 2420 Printer

2 Answers

Paper jams, remove toner put it back then restart printer!


May be the rubber rollers are coated with dust
Clean it and try after it dries.
(Plz do not use 70grammes papers)...use 80g

Feb 06, 2010 | Brother HL-2070N Laser Printer

1 Answer

When Brother T96 Fax Machine prints, it takes all the paper through the machine at once then the paper gets jammed.


I believe your feed roller needs replacement. First try cleaning it with a 50/50 of water and alcohol solution, sometimes this rollers get sticky because of the dirt and humidity. Clean it and tell me how it work, it is only one feed roller right at the bottom where the paper sits

Aug 03, 2009 | Brother FAX-T96 Plain Paper Thermal...

1 Answer

I have the same problem; every 2nd page is blank


sounds like the seperation roller in the paper tray is worn .. this roller is there to stop multiple feeds or it may have a pad in your tray open the paper tray up and look at the roller in the tray or the pad ; and give it a clean with a damp cloth.. also check the paper if it has been in the tray over the weekend when not used sometimes they pick up cold or dampness and so the paper sticks to the top sheet.. Im thinking more on the lines of the sepertion roller/pad area.. Goood luck A

Jul 20, 2009 | Sharp UX P200 Plain Paper Thermal transfer...

1 Answer

Panasonic fax kx-fp153


Please try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Jun 09, 2009 | Panasonic KX-FHD332 Plain Paper Thermal...

1 Answer

Whether paper jammed?


give this a try
  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Feb 28, 2009 | HP 1020 Plain Paper Thermal transfer Fax

3 Answers

Phaser 8400


The 8400 has a known issue with the plastic that was used for the tilt mechanism on the oiling roller. If you look inside where the cartridge is removed you should see a crack that opens when pressure is applied. The high heat causes this unit to crack. You need that part. Or some good super glue. I have fixed 3 of my 8400's with this same issue.

Good Luck

Nov 27, 2007 | Xerox Phaser 8400 Laser Printer

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