it is because your internet isnt property connecting, you may need to wipe your phone
SOURCE: forgto password, cannot get in
Hello Gloria,
The only way to regain control of the tablet, since you have forgotten the password is to reset it and start again.
The following was copied from the manual about your tablet; How to Reset; Press to reset the tablet (then press and hold the Power button for 4~5 seconds to turn on the unit).
You may read and download the entire manual here; https://rcaav.com/wp-content/uploads/2016/09/RCT6513W87DK-ebook_En-25-07-2016.pdf
I hope this helps!
Good Luck!
Rich Lilja
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