Question about NorStar M7310 Corded Phone
We just moved our office and some of our programmed keys now do not work but some do work
example when i push the button labled ilene it says not in service or the button is blank then when i push kathy it works fine
This is a little more complicated in a Norstar system because of an optional feature they have to remember phone settings when replacing phones. Normally a phone system port is programmed for one person.. let's say Kathy... the programming is stored in the system so you can plug in any phone that is compatible with that system at that port and it will be set up for Kathy. The Norstar has a feature that lets you move Kathy's phone to another location on the system, the system detects the serial number of the phone and moves Kathy's settings to that new port. BUT if Kathy's phone is broken you can plug another phone into Kathy's port and that new phone will now be Kathy's phone erasing Kathy's old phone from the system.
So, you could have a combination of some phones holding the settings of the original user in a new location while others do not. Also, if Ilene's port was originally on say extension 107 but in your new location there is no phone at location 107 the button would no longer work and it would say something like you say "not in service"
Posted on Nov 21, 2007
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