Question about Creative Labs Zen V MP3 Player

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Error code 1 there was a problem installin hardware MTP Devise required section not found in the INF?

I recently was infected with a computer virus so i cleaned and reinstalled all my hardware to the computer. now when it came to loading my zen v the disk loaded alright but when it said plug in device to usb port i did and it told me the error code. what do i do im about to just get a normal mp3 player again because this thing is 20 minutes from gettin stomped into the ground i just want it to work right again please help me

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Re: error code 1 there was a problem installin hardware...

Do you have media player 11?,/?St=588,E=0000000000295121928,K=9989,Sxi=13,Kb=ww_english_add,VARSET=ws:,Case=obj(19287)

Posted on Dec 06, 2007

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I can't my samsung yp-u2j in my pc an i already

You need to upgrade your player’s firmware if you experience any of the following:

  • When your attempt to use the player, the Found New Hardware bubble appears and then flashes between several messages including MTP Connected, Don't Disconnect, MTP Device found, MTP Device may not work properly, or There was a problem during installation.
  • The player constantly appears and disappears in Device Manager or appears in Device Manager with an exclamation point indicating an error.
  • Your computer sounds the connecting and disconnecting chime when you connect the player to the USB port.
  • The player does not appear in My Computer.
  • Uninstalling Windows Media Player 11 and using Windows Media Player 10 corrects the issue.
  • When you use the player on another PC or laptop, it works flawlessly.
  • Your player was working properly with Windows Media Player 10, but you’ve recently upgraded to Windows Media Player 11 and your computer no longer detects it.
  • Go to, enter in the model u have in the search area and then go to support, this should fix the problem!

May 28, 2010 | Samsung YP-U2JZW MP3 Player

1 Answer

Flash Drive Write protect error

As flash drive is showing, a big probability you have virus in it or your computer is also infected with a virus. If this is a mp3 player it more of like a flash drive and prone to flash drive virus. Formating the drive usually can fix this.

If you can run Run Command on your computer. In windows prompt screen type DIR/AH, this will show you hidden files. Usually if you get AUTORUN.INF that could maybe indicated a virus infection. Type TYPE AUTORUN.INF with the space between to view what is the script usually it is link to run untrusted application usually in .exe extension.

Jun 03, 2009 | iLO (2 GB) MP3 Player

1 Answer

How to remove write protect on my usb flash drive

Maybe you are infected with a virus. Run CMD on rrun command or get to run the Windows Dos Prompt. Goto flash drive drive letter. Then type DIR/AH, this will show you list of hidden files in your flash drive usually if you get an autorun.inf you are infected with a virus. Type TYPE AUTORUN.INF with the space in between.This will show you the script if it will run an exe command usually untrusted one. Usually the autorun.inf and the linked exe is attributed to be hidden, system, and read only.

If the files in your flash drive is not so important you can try to delete the autorun.inf only. But you will gonna do this first. In its drive letter type ATTRIB -H -R -S AUTORUN.INF hit enter. Then type DEL AUTORUN.INF. trying to access the flash drive in windows screen you can get that something is cannot be found. But you could actually delete and load files into it. Or try to access the drive rightclicking it then select EXPLORE.

Hope this help. Post comments if this does not help.

May 31, 2009 | iLO (2 GB) MP3 Player

1 Answer

I have gogear mp3 player of model sa3205/97 recently this was infected by virus and autorun.inf was deleted. presently not working. kindly help me in this regard, maruthu

Reset the player

If that fails:
Download the newest version of the Philips Device Manager: - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

If these methods fail, call Philips to see if you are still in-warranty.

-Tha Mp3 Doctor

Mar 21, 2009 | Philips SA3025/37 Flash MP3 Player

1 Answer

Cannot find this hardware

You accidentally deleted a key INF file on the player. Try running a Repair in the most recent version of the Philips Device Manager from Philips website. There is no guarantees that it will work, however. The newer Philips players are easy to mess up, because of the way they want you to add and delete songs.

Feb 15, 2009 | Philips GoGear SA5285/37 Digital Media...

5 Answers

Hardware won't install

Here is the solution for the problem, just download this update, It worked for me and for a lot of people,

Apr 13, 2008 | Samsung YP-T10 Digital Media Player

1 Answer

The Hardware Won't Install

Try going to manufacturers website look for the latest driver updates.

Dec 25, 2007 | Samsung YP-K3 MP3 Player

3 Answers

I just bought the Curtis MPS515

The Curtis site says that a Firmware update is required for this product. The firware update fixes a welcome screen as well as the computer not seeing the device issue - see download site in reply pasted below...

Q: When turned on, The WELCOME screen goes on but the unit shuts down after that even with new battery.
This may be caused due to damaged firmware but can be recovered by firmware upgrade. Click on the link given below to download the Firmware folder on your computer. When done, refer to file "procedure.doc", a Word file included in the Firmware folder, and follow the procedure to upgrade the Firmware of MP3 player. Download the Firmware folder at
Q: The computer does not recognize the MP3 player.
Upgrade the Firmware of the MP3 player, as procedure explained above.

Dec 25, 2007 | Curtis SMP228 MP3 Player

1 Answer

New computer won't install my player

Windows Recovery Mode in FAQ below:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the "MTP Device" by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Aug 31, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

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