Question about Canon PowerShot A2100 IS Digital Camera

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I have a brand-new camera; therefore, I don't know why it didn't retract the lens. All it says on the screen is "Lens error, Restart camera." I restarted over and over and it's still not working. Thanks for helping! I'm on vacation in Quebec City with my daughters and I really hope to document our trip!

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Check if there is no cover on lense and remove battery for 30 min to allow to reset.if that does not solve your problem then you better take it back to the seller as it is still on warranty and opening it may void your warranty.

Posted on Jul 21, 2009

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The screen reads "lens error, restart camera. I can not get the lens to retract. I can not get the power to stay on. The cannon screen shows up momentairly - but fades to black and the message appears.


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I have a brand-new Canon PowerShot A2100 IS that is having lens problems. The lens didn't retract when I turned it off. When I turn on, all it say is LENS ERROR, RESTART CAMERA. When I restart it, it's...


In the compartment where the batteries go, there is another smaller watch battery, pull out the watch battery, and re install, and that should fix your lens error, I have a Canon powershot A700 that was getting the same error code and it works just fine now!!

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Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
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The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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