Question about Brother DCP-7020 All-In-One Laser Printer

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Install my printer, have a message about USB port MALFUNCTION in my printer BROTHER DCP7020 laser

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Hello, Jorge.

It would help to know "exactly" what the error message states, such as "The USB Device Not Recognized" or something like that. Here are a couple of things to try in order to narrow down the problem source:
1. Try a different USB connection on the computer. If that one works, the problem is probably that other connection port.
2. If none of the ports work with the printer, try a different USB-powered device, such as a cell phone and charging cable. If it works, the problem lies with the printer/computer connection (more likely the printer).
3. If none of the USB ports work, the problem might be your USB port itself. Go to "Device Manager" (in Control Panel), then look for "Universal Serial Bus controllers." Check to see if any have a disabled symbol. Check under "Properties" that device status is: "This device is working properly." If not, try updating the drivers (under the "Driver" tab).

Posted on Jan 08, 2017

  • Jorge Borbua
    Jorge Borbua Jan 09, 2017

    Thanks Joshua, the USB in my laptop works fine, I have windows 10 and it is telling me that all drivers are up to date and working fine, I don't know if the problem is in the printer and I have to reset its own drivers.

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