Question about Hotpoint Freezers

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My Upright freezer Hotpoint Product code 755703

My Upright Hotpoint freezer model FZA84T only freezes the bottom two drawers. What is happening please?

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My FZA 84 regularly has to be defrosted as it overheats.We do this by taking off the back panel - as shown by the Hotpoint service man here in Dublin. We use lukewarm water or a hairdryer to defrost the buildup of ice. Why its building up is anyones guess.The repairman suggested we might be leaving the door open but we certainly aren't. I'm very disappointed with the product and I wouldn't be purchasing Hotpoint again.

Posted on Jun 09, 2010

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Unplug the unit and take out all the drawers and remove the back (behind the drawers) panel carefully. (This back panel has foamy thermal insulation behind it and this will be probably be enmeshed with ice - you may have to wait awhile for this ice to melt before you can remove the panel, even after you have unscrewed it.
When you have got the back panel off, you will see a large solid block of ice, probably halfway up the cooling coils, right down to the bottom of the exposed space. You have to melt all this ice (I used a hair dryer to blow warm air onto the ice (have towels and a bucket ready to mop up the melted water, otherwise it will run over the floor. When you have melted all this ice, you will see a drain hole at the bottom of the exposed space. This will have ice in it and it must be cleared.
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I now defrost in this manner every six months or so. Sadly, very sadly, Hotpoint, like other white goods manufacturers (Baxi Potterton boilers for instance) do not reply to my enquiries.
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1 Answer

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1 Answer

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