Error code 7 means a scale problem
For further troubleshooting, please click on the following website link to help narrow down the problem (please see page 90 of the document for determining what is wrong with the scale or start in section 4-3 for error codes )
https://easeofaccess.scanning.datalogic.com/public/marketlit/Send.aspx?file=R44-2737A
I believe this document will help you fix this quicker than going back and forth since it is a great guide. If you have more questions though that the manual can't answer, please let me know.
Benjamin
The scale most likely is off of position or you have some broken connection, or bad software or hardware and so there isn't really anything you can do yourself except give it a quick shake incase something out of alignment or loose fixes itself especially if this is a new unit still in warranty Which of the E errors on page 90 does it give you? It is best just to call the manufacturer to see how they want you proceed so you don't void the warranty on it.
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We have already used this flowchart and it tells us to call Tech Support. Any other suggestions?
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