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Posted on Jul 21, 2009
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After installing our Magellan 8502 we receive an error 7 on the LED screen. What does this error mean and how do we resolve it? We have attached this scale to the IBM 4594 POS system.

  • lkeywor Jul 21, 2009

    We have already used this flowchart and it tells us to call Tech Support. Any other suggestions?

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Benjamin Patri

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  • Master 3,037 Answers
  • Posted on Jul 21, 2009
Benjamin Patri
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Error code 7 means a scale problem
For further troubleshooting, please click on the following website link to help narrow down the problem (please see page 90 of the document for determining what is wrong with the scale or start in section 4-3 for error codes )
https://easeofaccess.scanning.datalogic.com/public/marketlit/Send.aspx?file=R44-2737A

I believe this document will help you fix this quicker than going back and forth since it is a great guide. If you have more questions though that the manual can't answer, please let me know.


Benjamin

  • Benjamin Patri
    Benjamin Patri Jul 21, 2009

    The scale most likely is off of position or you have some broken connection, or bad software or hardware and so there isn't really anything you can do yourself except give it a quick shake incase something out of alignment or loose fixes itself especially if this is a new unit still in warranty Which of the E errors on page 90 does it give you? It is best just to call the manufacturer to see how they want you proceed so you don't void the warranty on it.

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