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Recently received new software on DVD - Mac spits it out. Also recently purchased Movie on DVD - Mac spits it out. Tried a bland DVD - same problem. Can't figure out how to proceed.

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  • michaelcgibb Jul 21, 2009

    Thank you for your response.

    You said:



    • I see, I can help you with this problem.

    • 1). So you insert the disc into the drive and it immediately ejects it?
    No, it takes disc in, and after about 10 secs, there's a slight buzz, then another buzz about ten more seconds later, then spits it out.


    • 2). Does it take it all the way into the drive, then eject, or does it not even make it all the way in?
    Yes, it takes disc all the way into the drive.


    • 3). Have you tried a regular cd such as a music cd? Does it take that just fine?
    A regular (music) cd works just fine.


    • 4). When you put the disc in and it ejects does it show the eject logo on the screen?
    Actually, I'm not positive about that - but I think not. I would probably remember if there was an eject logo, but I was so involved with the fact that it wouldn't take hold, I didn't register a logo there or not.

    Grateful for your help.






  • michaelcgibb Jul 21, 2009

    Thanks for your response.



    • You wrote:

    • I see, I can help you with this problem.

    • 1). So you insert the disc into the drive and it immediately ejects it?
    No, it takes it in, holds for about 10 secs, makes a buzz, repeats all that, and then spits it out!


    • 2). Does it take it all the way into the drive, then eject, or does it not even make it all the way in?
    Yes, Takes disc all the way in - then spits it out.


    • 3). Have you tried a regular cd such as a music cd? Does it take that just fine?
    Yes, tried a music cd - takes it in, plays the music - works fine.


    • 4). When you put the disc in and it ejects does it show the eject logo on the screen?
    Actually can't remember - so taken with its not working. I think not though!

    Appreciate your help.



  • michaelcgibb Jul 21, 2009

    Many thanks for insightful diagnosis to my problem -
    much appreciated.

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I see, I can help you with this problem.

1). So you insert the disc into the drive and it immediately ejects it?

2). Does it take it all the way into the drive, then eject, or does it not even make it all the way in?

3). Have you tried a regular cd such as a music cd? Does it take that just fine?

4). When you put the disc in and it ejects does it show the eject logo on the screen?

Let me know and I can help!

Tim

Posted on Jul 21, 2009

  • Tim Grayson
    Tim Grayson Jul 21, 2009

    Ok I know the problem, and I'm sure it's not the answer you want to hear. It is actually the DVD rom failing. Reading a DVD is much more laser intensive then just a regular old CD so the first thing on a DVD rom to go is the ability to read DVDs. CDs will usually still work since they are much easier for the drive to read. After a while these will stop to function as well.

    Sometimes a DVD drive will last for many years, other times only months. Is it possible that machine is under warranty still? Either way it is going to need to be serviced by Apple as it is a proprietary drive that you can't really get a replacement for, it is an Apple part.

    So sorry about this, if there's any chance it's under warranty take it into an Apple store or call them at:
    1-800-275-2273

    So sorry to be the bearer of bad news!

    Tim


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