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My internet connection light on my modem won't light up

Comcast says I have a signal and my internet is working fine, but I keep getting errors when trying to connect to the internet.
The light on the modem that shown internet connection isn't lighting up but all the others are. This happens both when connecting through a router or just hooked up to mu computer. Is my modem broken?

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  • 226 Answers

Try to login into the router interface and check the settings and make sure it is connected

Posted on Jul 23, 2009

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1 Answer

Receive light blinking


First make sure your router is working (can you ping it?)
Open the modem's web page at 192.168.100.1 and check the Status. Also look at the Signal-to-Noise ratio. Check the logs for obvious errors.
Do NOT change any settings if you don't know what your doing!
If you have exchanged the modem, comcast has to know the new MAC address or your modem will not authenticate.

Either post your findings here or call comcast again - there might be an issue with the connection to the outside, since you are (hopefully) getting an IP address on your computer and the modem is powering on.
Question always is: is this your modem or did you lease it from Comcast? If it's theirs, they have to fix it, if it's yours you can call and tell them that internally everything is working.

Let me know if you need more help.

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Comcast is my service provider and I have had an RCA DCM 245R modem for almost 10 years. Until recently it has worked fine. On an ever increasing basis I am losing internet connection and when I look at...


Hi,

It can be an issue with the modem or with the line. When the line drops the link then the modem shows only two lights. And, when you power cycle the modem (unplug and replug it) it establish the session again with the comcast.

So, i'll suggest you to get the line checked first and if comcast finds that line is working fine then get the modem replaced.

Rashish

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Before connecting the ethernet cable to the back of your Playstaion3 hold the modem reset button for 15 seconds, when 15 secs are up connect the ethernet cable to your ps3 system, wait until tour Comcast High Speed Internet goes online again (all the lights are showing fine) then try setting up your Playstation connection settings again, it might work since now you have reseted your modem and the modem will send information to new device, I hope this information works for you, :)

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My RCA DCM425C from Comcast had the same problem when I came home Saturday, 11/14/09 (coincidentally the same day you posted). Had been working fine - cable TV still works fine including On Demand, etc. The Internet light was blinking. Occasionally I'd see it try to work from one light to three or four, but it always came back to one. Called Comcast, they said their side showed "no signal". Sent out a tech today. He replaced the cable modem, reprovisioned it (I guess if I had a backup ready I could have done the provisioning over the phone maybe?)), everything's great. Lasted about a year and a half. When I logged in via http://192.168.100.1, it said it was still in Step 1 of 5 ("Tuning"), and the logs showed a whole bunch of errors on Saturday that stopped after that. Diagnostics would always freeze the built-in web server and require reboot.

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Comcast is full of crappy there internet connection is horrible they are lying to everybody take it back like I'm doing I have never had such horrible connection my cell phone from ATT internet has never not once connected but for some reason my Comcast never connects

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This usually means something is not correct with your incoming signal. If your cable wire into the modem is being run off an amplifier in the wall this could be effecting your service. If the signal is too strong the modem won't be able to communicate for internet.

You could check the incoming wire to see if it is running off an amplifier. If it is you would need to run a new line that is not on the amplifier. I would recommend comcast coming out to check the signal frequency and make the necessary adjustments.

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Network switch


Sounds like you know what you're doing... but.. based on what you've typed..

You need to make certain the comcast cable modem is plugged into the seperate port on the back of the router called WAN and not next to the other LAN connectors.

The network is seperate from the internet. The router acts as a firewall and shares the WAN with the LAN internally and automatically.

I assum that you have one red light on WAN.. and three green lights for LAN..

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Sounds like a switch before the signal gets to your house. Modems usually don't go out intermittently unless they are overheating. Is the modem in a ventilated area where it can get some air? An alternate is to borrow a modem from a friend to test it. Usually one of your niehbors will have the same service and the same modem. I had my surfboard (from comcast) for 5 years and it was solid as a rock, the spotty services was always at the Comcast switches (at the street or the nearest hub.

Hope this helps

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2 Answers

Internet will not connect through router.


Hello Orionj2
We can provide you with the best Comcast internet tech support, so if your Comcast internet is not working fine, then you just have to get in touch with support. Call us today and get internet related issues fixed.
Comcast Tech Support Internet Help Toll Free 1855 856 2653
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