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We are in the same position. Only I have Samsung tv. Try writing in the browser line " primevideo.com". When you get there look for a place to sign in.
Have you tried to update the firmware on your LG? I know there has been issues recently with LG brands not being updated and in turn, not recognizing it.
To update the firmware on your LG Smart TV:
Press the Settings button on your remote.
Go toSupport > Software Update > Check update version.
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You should contact your TV manufacturer and speak with their service technicians. Here is a link to the LG TV web page. The upper right hand side has a "SUPPORT" link. Have a good day.
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