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Every time i turn on my cookie it jus opens start screen

Every time i turn on my cookie it jus comes up with the black screen with LG nd www.lgmobile.com nd thats it untill i take out the battery or it runs out of power even wen i put the charger in thats all that happens ... oh yh and my battery has 4 metal strip things and my phone has 3 soo it only touches 3... is this ok like .. if any1 has the answer pls email me .. whitey4lyf@live.co.uk

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