Question about Brother Office Equipment & Supplies
I've checked the lines and they are not obstructed or unplugged, but each time I try to fax I get the same message. I don't know how to clear the memory.
I had the same problem with a MFC9840cdw I called Brother and they did not help much so I played Around with the settings and until I came to line detection it was off i changed it to on and now it works perfectly fine
Posted on Jul 22, 2009
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Posted on Jan 02, 2017
SOURCE: OUTGOING FAX ERROR CODE: NG
I can advise you on the 'memory full' problem, mate.
If you get a MEMORY FULL message while scanning the first page of a fax, press Stop to cancel the scan. If you get a MEMORY FULL message while scanning in a subsequent page, you’ll have the option to press Start to transmit the pages scanned
so far, or to press Stop to cancel the operation. In this case, send the fax by the Manual Transmission.
Depending on your typical faxes, MEMORY FULL errors can occur frequently. If this happens, change the Memory Transmission setting back to OFF.
To do this:
Press Function/Set, 3, 9.
This should take you to MEMORY TX
and MEMORY TX: ON?
Then press either the left or the right arrow (< or >) to switch on or off, and press Function/Set.
For the next fax transmission only, press < or > to select
NEXT FAX ONLY and press Function/Set.
This will mean you don't add any more to the memory and may be able to send faxes. There is a possibility that you will only be able to fax using manual transmission, but at least you should be able to use the machine to fax at all!
I apologise if the jargon is confusing, just try to go through the process one step at a time and you should be fine.
Hope this helps :)
Posted on Dec 21, 2008
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