Question about Sony Cyber-shot DSC-W120 Digital Camera

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My lense is stuck open despite turning my camera off. On turning my camera on I am told ''turn camera on off then on'' but the lense does not retract. I am able to view all photos on the memory card as well as turn the camera on and off, however at each point when the lense should retract it stays fixed out. Can this be fixed?

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This is not a joke........

Use a can of compressed air and blow around the lens while it is extended. Take a relatively firm approach with this problem slap the camera into your palm two or three times.
Not lens down in this case, but using the side or rear of the camera to make contact with your palm
Make sure you have the camera cord around your wrist so as not to lose it across the room.

Do this several times and turn it on and off till the message of tuen ona nd off no longer shows(if it ever did) and the lens retracts and works correctly. The compressed air will help remove any accumulated dust that is jambing the lens.
This is a sony tech fix and not a joke, they charge you $90 to do this and this fault is not uncommon in many of these small cameras
dust and dirt get taken into the lens bay ad eventually cause it to stick. Hence the use of comptressed air with the brutal approach

Posted on Jul 26, 2009

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Posted on Jan 02, 2017

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ok so I was searching for the answer for this myself.. very hard to say, because it really depends on what happened to your camera.. Did you drop it? Did it emerge in water? But for me, I have come to the conclusion for everyone who has the problem.. it is most (99%) probably a problem with the lense.. another site told me to take it to get fiixed- or to take the battery out and wait 20 min to put it back in, because this resets it. I decided to manually open the lense myself (who knows if thats bad/good to do, but a girl's gotta take her pix!!) So anyway, i opened the lense, and turned it on- the "on again off again" msg went away. So most likely, the problem does stem to the lense not being able to be opened, so the msg pops up, if you open the lense yourself your camera works fine, when you turn it off- my closes the lense-just doesnt open it. different results for different people, but i hope this helps because it was very simple.

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Hi:

If you did not drop it, you probably have some dust or small particles around the outside of the lense. They prevent the lense from fully opening. The lense cover might have the same problem. As a result it is stuck.

When the lense open up try to clean around the lenseor the cover. If it opens, but not all the way out, try to pull it out NOT too hard.

When it opens, try dust off. Make sure you do not force too hard on all of the steps above.

Good LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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There could be two things causing this problem.

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2- If you dropped the camera, some mechanical part of the lense is broken or dislocated or the cable may have come loose. In this case you need to take out the lense from the camera and inspect it for broken pieces or loose cable. clean the outside of the lense and push the lense in and out a few times. Put the lense back on the camera and your camera would be back to normal.

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