Question about Kenmore 23913 Progressive PowerMate Bagged Canister Vacuum

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Carpet roller will not turn. Vacuum still sucks up dirt

The carpet roller will not turn when i use the vacuum. Vacuum still sucks up dirt, etc., but the roller/brush on the carpet head does not turn. I hit the red reset button, still did not work. What should i do?
Thanks

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  • desertthrash
    desertthrash Feb 14, 2012

    I was having this problem, and found a little white button on the bottom side, that says Brushroll Reset. I pressed this button, and I was rollin again. Didn't have to unscrew or open anything. :)

  • desertthrash
    desertthrash Feb 14, 2012

    I was having this problem, and found a little white button on the bottom side, that says Brushroll Reset. I pressed this button, and I was rollin again. Didn't have to unscrew or open anything. :)

  • Anonymous Mar 26, 2014

    I was vacuuming ang got a string caught in brush. I turned off vacuum, removed thread from roller, turned vacuum back on and the brush/ roller is not moving. I pushed the button next to turn on button and still nothing

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It IS true that you can take the plastic cover off the top of the carpet head. But in addition to removing the two Phillips screws at the bottom, you have to manouver the wand release a bit. Loosen the screw and carefully pull the release back just as much as you need to, to remove the cover.

You will also need to pull manually release the four clips - two at the back and two on the sides - to pull the cover off.

However, I did all this and found that the plastic setting holding the roller canister in at one end had been burned out so that the roller didn't sit properly. Nothing I can do to fix it except order a replacement. The original problem was caused by getting carpet ends caught up in the roller. This caused the burning.

Posted on Sep 28, 2009

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You may need to replace the belt that drives the roller head. They wear out and break, or maybe it has just come loose. Also check for string and thread wound around the roller wheel axles, that is a common "culprit"

Posted on Jul 21, 2009

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