Since you ask about NSFAS, I hope I am correct in thinking you reside in South Africa. I am answering from the USA.
I suggest you contact the National Student Financial Aid Scheme directly. See the agency's home page:
I also recommend you speak via telephone directly to someone at NSFAS. If you scroll down the NSFAS home page, at the bottom in the lower right, you will find telephone numbers you can call and talk with a real person.
Note: The focus of Fixya.com is to ask and answer questions about how to repair things. It is not an NSFAS help site.