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My kindle fire is frozen and holding power key for 20 seconds to restart does not do anything.

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You can get the support from this number (877-330-0887)

Posted on Feb 07, 2018

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Same I issue I had with my kindle you can try this number (877-330-0887) Kindle Technical Support Registration 877 690 9305

Posted on Jan 04, 2018

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Keep holding for 45 seconds.

Frozen or Stuck Kindle Fire

More from Amazon themselves

Amazon.ca Help: Troubleshooting Your Kindle

https://www.amazon.ca/gp/help/customer/display.html?nodeId=200829000
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Quick Fix: Slow or Frozen Screen. If your Fire or Kindle screen is slow to respond or freezes, restart your device or try the troubleshooting steps below.

Posted on Jan 04, 2017

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1 Answer

Ht my mother 7th generation kindle ,she lives far away and her vision is poor. she called to say her kindle is frozen with a triangle and explaination mark


Has she tried holding the power button for 20 seconds then letting go? Kindle will normally restart. If not, contact Amazon.

Apr 03, 2016 | Amazon Kindle 3G

2 Answers

My kindle is frozen what can I do to unfreeze it it will not move to anything


Hold the power button for 20 seconds and then let go. Kindle will usually reset.

Mar 15, 2016 | Amazon Kindle Fire HD

1 Answer

Kindle will not shut off-goes to shut off or cancel but wont move. doesnt charge well-doesnt always hold charge


Patricia, Using the power switch, you can forcibly reset your Kindle device. This reset will shut down the Kindle without accessing the shutdown command from within the Kindle's operating system, a particularly useful tool when dealing with a frozen Kindle. To initiate a hard shutdown, Kindle disconnect from its charger, slide and hold the power switch for about 20 seconds. This will force the Kindle to shut down, now it can be restarted normally.
Check links below for charging problems.
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
Reset Kindle Fire When it Won Turn on or Charge

Troubleshooting Kindle Fire That Won Charge

Kindle Fire not charging

9 common problems with the Kindle Fire HD and how to fix them

Feb 25, 2016 | Amazon Kindle Fire HD

1 Answer

Where is the reset button on the kindle fire?


According to eHow.com: " E-Reader Soft Reset
  • 1 Open your Kindle's Menu while on the Home screen. Do so by pressing the Menu button, or the onscreen Menu icon for Kindle Paperwhite owners. Select the "Settings" option.
  • 2 Choose "Menu" again from within the Settings menu. This displays a different menu than before.
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  • 3 Choose the "Restart" option. Wait while your Kindle powers off and on again.
E-Reader Hard Reset
  • 1 Charge your Kindle e-reader before performing a hard reset. Charging helps ensure your problem isn't related to the device having a low battery.
  • 2 Hold down the Power button for 20 seconds. The screen will change after a few seconds, but continue holding the power button for the full 20 seconds before releasing.
  • 3 Wait while your Kindle restarts.
E-Reader Factory Reset
  • 1 Press your Kindle's Menu button. Select "Settings" from the menu.
  • 2 Open the menu once more from within the Settings window. Select "Reset to Factory Defaults," or "Reset Device" if you're using a Paperwhite.
  • 3 Select "Yes" in the confirmation window after reading the warning. Wait while your Kindle restarts and restores.
Fire Soft Reset
  • 1 Hold the Power button down for three to five seconds. A Shutdown window appears.
  • 2 Tap the "Power Off" button in the Shutdown window. Wait for the Fire to shut down completely.
  • 3 Press the Power button to turn the device on again.
Fire Hard Reset
  • 1 Plug your Kindle Fire in and give it time to charge before performing a hard reset. This helps ensure your issues aren't related to having a low battery.
  • 2 Hold down the Power button for 20 seconds. The Kindle Fire will shut down.
  • 3 Press the Power button to turn the Kindle Fire back on.
Fire Factory Reset
  • 1 Swipe your finger down from the top of your Kindle Fire's screen, presenting the Quick Settings menu.
  • 2 Tap the "Settings" option and select "Device."
  • 3 Select "Reset to Factory Defaults," then tap the "Reset" button. Wait while your Kindle Fire restarts and restores.


Read more : http://www.ehow.com/how_6122863_reset-kindle.html

May 10, 2015 | Tablets & eReaders

1 Answer

How do I reset my first generation Kindle Fire and where is the reset button


Restarting Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire.
To restart your Kindle Fire, press and hold the power button for 40 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.
If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to restart the device again.
Make sure you have the latest software version available installed on your Kindle Fire. The latest version is available at www.amazon.com/kindlesoftwareupdates

Mar 01, 2015 | Tablets & eReaders

2 Answers

Our Kindle Fire HD is locked up, how can we unfreeze? we have already tried powering off


"Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire. Allow your Kindle Fire to charge for approximately 30 minutes, then try the following steps.
To perform a hard reset on your Kindle Fire, press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.
If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to reset the device again." from here. Hope this helps, good luck.

Dec 27, 2014 | Amazon Kindle Fire HD

2 Answers

My kindle is frozen it wont let me search for new books


The Kindle touch and the Kindle FIre are great devices for you reading needs. However, there are time when it becomes unresponsive and freeze on you. Amazon says it is because the battery isn't charged properly or does not have enough power on it. It is advisable to charge your battery first before trying to reset the Kindle touch/Fire. If theKindle still has issues, then try the steps below on how to reset your Kindle touch. Please note that you may lose you data during the reset process, make sure you have made a backup of your files before proceding.
Hard and Soft Reset
  • Make sure the Kindle is turned ON.
  • Press the Power button for 20-30 seconds until it turns OFF.
  • Wait for it to reboot, if it doesn't press the power button to turn it ON.
  • Your kindle should be back to a responsive state. hope this helps

Dec 22, 2014 | Amazon Kindle Wireless Reading Device

2 Answers

Kindle fire light cuts of after 10 minutes and it doesn't want to turn on


Held the button that turns the Kindle Fire on, and it will restart it, and the light should come back on. The only other suggestion is the "20 second" hard reset.
You can also give them a call at:

U.S. and Canada: 1-866-216-1072
Kindle Support: 1-866-321-8851
International: 1-206-266-2992

Dec 10, 2014 | Amazon Kindle Fire HD

4 Answers

How can i turn off my kindle fire? it seems to be frozen


I assume you've tried holding in the power button for 30 seconds?
Leave your Kindle on until the battery dies and then recharge it.
Failing that, contact Amazon - they replaced mine immediately and without quibble.

Jun 06, 2014 | Amazon Kindle Fire HD

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