Question about Dyson DC28 Animal Bagless Upright Vacuum
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Posted on Jan 02, 2017
You do have a clog ... I feel certain. I have never worked on a Dyson. Please continue with your disassembly until you find that wad of chewing gum and cat hair and tell us how you did it.
Im sure you will find a clog somewhere in the air stream
Thanks for your question.
Posted on Dec 16, 2009
This turns out to be an easy fix.
First, get some graphite lube.
Lay the vac on it's 'face'.
1) On the underside of the vacuum, there is a 1/2" wide 'groove" in the motor housing, that runs up the centerline of the machine. Follow this groove from the front of the machine towards the back. As you follow it 'up' into the machine, the groove will 'end'. Just past this point there will be a small black plastic piece with little 'ears' that is resting in another groove that continues just past the point where the first groove ended. This is the upright position lock that isn't releasing. (I've painted the 'ears' red in the attached photo)
2) Using a screwdriver, or butter knife, etc, gently lift this piece out of the groove. The vacuum head should now easily tilt down like it should.
3) Flip the vacuum over onto it's 'back' and you will be able to see the grooves, now visible on the front of the lower head. Apply the graphite to the smaller (upper) groove and try working the unit in and out of the upright position several times to work the graphite into the locking mechanism
Posted on Apr 19, 2010
Sorry to hear you're having difficulties with your DC28. The problem you're experiencing sounds unusual - it's probably best if you get in touch with us directly so one of our experts can run through some simple troubleshooting checks over the phone with you. You can call us free on 1866MYDYSON, or email your details to us at askdysonUS@dyson.com. We look forward to hearing from you.
Dyson Customer Service
Posted on Aug 01, 2011
Sorry to hear you're having difficulties with your DC28. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filters a wash.
The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:
The correct way to wash the filters is shown in the video linked below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filters are totally dry before replacing them - this may take up to 24 hours.
Hopefully, by clearing any obstructions and washing the filters, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.
Dyson Online Customer Support
Posted on Aug 24, 2011
I'm sorry to hear you've had difficulties with your DC28. Many spare parts for your machine are available directly from Dyson via our online store:
However, if you call our Helpline, we can confirm if the parts you need are covered by our 5-year guarantee. You can call us free on 1-866-693-9766, or email email@example.com.
Dyson Online Customer Support
Posted on Dec 19, 2011
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