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My beater bar is not spinning on my Dyson DC39. Ive taken the head apart and see no reason why it wont spin. Any ideas

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  • 708 Answers

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Posted on Jan 09, 2017

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Turbo head has stopped spinning


    Hi Fay, it's Jack at Dyson.

    If your DC39 Multi Floor's turbine head has stopped spinning, this could mean there's a blockage in the turbine head, wand, hose or lower duct hose. This could reduce the airflow passing through the machine, which in turn will affect the turbine which powers the rotating brush bar.

    It's also a good idea to check the Turbine head is free of any threads, hair or other obstructions:

    turbo-head-stopped-spinning-yb2iqq4t3gdfozzh4fdwdnjv-3-0.jpg

    If you need further help once you've given this a go, you can reach our experts at the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

    Mar 05, 2016 | Dyson DC39 Multi floor canister vacuum...

    1 Answer

    Why won't the brush on the head stop spinning?


    Hi Glen, it's Jack at Dyson.

    Depending on which DC39 variant you own, you may have the facility to shut off the rotating brush bar using the trigger control on the hand grip. The brush should be shut off when cleaning hard flooring, delicate rugs or long pile carpet. Press and hold the button for a few moments to shut off the brush bar:


    brush-head-wont-stop-spinning-2a0rwaxytwfzcufve2d4lsjg-3-0.jpg

    If you've tried this and cannot shut off the brush bar, please contact the Dyson Customer Helpline directly. Our experts will need to take some further details about your particular machine, and will also be able to talk you through some simple troubleshooting checks to resolve any issues.

    You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Jul 28, 2015 | Dyson DC39 Animal Canister Vacuum

    1 Answer

    Brush bar doesn't spin on dyson on dc39


    Hi there, it's Jack at Dyson.

    DC39's Trigger head floor tool is powered by a turbine, driven by your vacuum's suction. Following these simple checks should help you resolve any issues which could be preventing the brush bar from rotating as normal: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool

    If you'd like further help from our experts after giving this a try, please get in touch with us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under your Dyson parts and labour guarantee.

    Feb 24, 2015 | Dyson DC39 Animal Canister Vacuum

    1 Answer

    Get the brush bar to spin again on my dc39 vac


    Hi there, it's Jack at Dyson.

    The rotating brush bar inside DC39's Triggerhead floor tool should rotate when the vacuum is running, unless you turn it off using the button on the wand handle. If it's not rotating, our Support guide will walk you through the checks needed to resolve this: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar

    In the unusual event that these checks don't resolve the issue, please contact our experts directly so we can help you further. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Feb 13, 2015 | Dyson Vacuums

    1 Answer

    Why Dyson dc39 brush bar won't spin


    Remove brush bar cover...is the belt broken, cut or stretched to the point of being ineffective? Is the brush bar full of hair or string?
    Pull the belt forward...does the pulley spin? Turn the cleaner on
    and see if the pulley spins...if it does I think a new belt will be needed.
    Be sure to buy the right one.

    Regards,
    Dennis


    .

    Aug 18, 2014 | Dyson DC39 Animal canister vacuum cleaner

    1 Answer

    WHEN EVER I PLACE THE SPINNER ON THE VACUUM IT STOPS SPINNING


    Hi Linda,

    I am sorry to hear you are having difficulty with your DC39 brush bar. The brush bar on your machine is air driven. Generally, if the brush bar stops rotating it is due to an obstruction that is preventing air flow. Please visit the appropriate link below for step by step instructions on locating and removing a blockage from your machine.

    US:

    http://www.dyson.com/support/dc39/dc39-animal/diagnosis-root-menu/performance-flo-extension-tube-suction-check-dc39

    UK:

    http://www.dyson.co.uk/support/dc39/dc39-multi-floor/machine-is-not-working/dc39-check-extension-tube

    We also recommend inspecting the brush bar to ensure it is free of any debris and washing your filters. If for any reason the recommended trouble shooting does not fully resolve the problem please contact our Helpline to speak with an expert.

    US - 1-866-693-9766 or UK - 0800 298 0298

    Best wishes,

    Jessica

    Dec 15, 2013 | Dyson DC39 Animal Vacuum

    1 Answer

    Turbo head on DC39 animal will not spin. I have removed any hair etc caught around the brush but still no spinning..


    I have the same problem with my DC39 Animal's brush bar. Im on my 3rd one in 9 months of ownership. The DC39 brush bar is driven pneumatically (there is no electric motor in the brush head) and switched on and off via a suction activated pneumatic ratchet within the brush head. The moving components are actuated by bellows. Ive found that the glue holding the bellows fails stopping the ratchet working intermittently at first and then completely as the bellows comes away completely. At first you can help the ratchet by tapping the brush head - the red ratchet ring can be seen to click round. This, in my opinion, is an inherent weakness of the DC39 design and cannot be easily repaired. The only solution is a new brush head. Luckily Ive got a 5 year warranty and at the current rate I will have got through about 20 brush heads !

    Mar 31, 2013 | Dyson DC39 Animal Canister Vacuum

    1 Answer

    Dyson Animal 07 beater bar not spinning - belt not broken


    if your unit has a clutch it maybe that it is in the off position or the motor belt is broken your unit has to belts if its a clutched model 

    Oct 27, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

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