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I cannot make an out bound call. When I pick up the headset there is just a beeping sound and will not let me make a phone call.

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Hi, one of our Call Center workers cannot hear the ringing phone when she has the headset onWhat's your problem?


The ring from the telephone is picked up by the internal microphone on the HL10 Handset Lifter, typically for most phones, the lifter sits directly over the speaker grill on the telephone where the sound comes out. For telephones that curve out on the left side and don't have a straight edge, there is an accessory called a "Ring Detector" which is used. Here's a link:

HL10 Nortel Adapter Kit - 46780-01

If the internal mic on the lifter has gone out, you can plug the ring detector into the handset lifter and just stick the ring detector over the speaker grill to pick up the ring. Plugging this into the lifter will bypass the internal mic, this accessory would have come with your HL10 lifter. You can also check the ring volume on the telephone, and you can also try adjusting the ring tone on the phone (sometimes it will pick up one ring tone better than another). Here is a link below if you need to order a new ring detector:

HL10 Nortel Adapter Kit 63014-01


Good luck from Headsets Direct!

Oct 27, 2011 | Plantronics PL-CS55 Wireless Headset

2 Answers

I am using a Nokia Wireless Headset HS_26W with a Nokia 2600 mobile phone. I can hear people I call perfectly, however, they all complain of an echo at their end Any solutions Thanks


hmm..that is a little odd..it may be coming from your voice hitting the wireless headset and also the mike on the phone at basically, but not precisely the same time..try it with the phone far enough away so that the mike on the unit can not pick up your voice..

Oct 23, 2008 | Cell Phones

1 Answer

My Plantronics Blue tooth earpiece gives a constant "three beep" sound. I can hear the other person on the phone but the constant beeps at the same time. The beeps happen also when the phone is...


The three beeps usually indicate low talk time. If you have tried turning off and on your headset and still have the annoying beeps, then there is a problem with the device. You'll need to contact your retailer or Plantronics (800-544-4660 x5538) for warranty replacement. If it's out of warranty, check out our website Headsets Direct for the latest in Bluetooth headsets.

Good luck from Headsets Direct!

Jul 28, 2011 | Plantronics Voyager PRO Bluetooth Headset

1 Answer

I am using my plantronic explorer 240 with my sony ecrisson vivaz mobile phone The sound is clear and people can hear me clearly too. However, my headset creates beep sound regularly when i am talking on...


If you are saying that it is the battery telling you that it is half when you start to hear the beeping, that may very well be the case. If it is the battery, you may need to keep it fully charged. The only other thing I know is that It will beep if you get too far away from the cell phone. Usually people put the cell phone on the same side as the headset. That way you are never out of range.

Good luck from Headsets Direct!

Mar 15, 2011 | Plantronics Explorer 240 Bluetooth Headset

1 Answer

Can not hear the beep notification when a call comes in. Have moved the mic earpice up for more volumne, Any other solutions?


The lifer is what notifies your headset that it has an incoming call. Try turning the ringer volume up on your phone first and see if that solves the problem. If that does not help, it could be that the sensor on the lifter is going out. The lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help in picking up the sound of the phone's ring tones. If that doesn't help, you might consider replacing the lifter.

Good luck from Headsets Direct!

Mar 04, 2011 | Plantronics CS70 Wireless Headset

1 Answer

Cannot hear phone ringing in headset, only on handset.


The HL10 handset lifer is what notifies your headset that you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple different things that could be going on.
1. The internal microphone could have gone out on the lifter. This microphone is what sends the signal to your headset that you have an incoming call. If the microphone is working you will hear 3 short beeps in your headset.
2. If the volume is too low on your telephone, the handset lifter will not notify the headset of an incoming call, so try turning the volume up on your phone and see if that takes care of the problem.
3. The HL10 handset lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. This ring detector is intended for phones that do not have the speaker located under the handset. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help pick up the sound of the phones ring tone.

If you are manually lifting your handset out of the cradle and sitting it to the side instead of using a lifter, then you will not receive the 3 short beeps in your earpiece to notify you of an incoming call.

Good luck from Headsets Direct!

Nov 03, 2010 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

GN 9120 beeps constantly


Are you using the GN1000 Handset Lifter? And if so, are you playing music/radio through the speaker of your telephone? If this is the case the Lifter will be picking up the sound of the music coming from the telephone and interpreting it as an incoming call, hence sending a signal to the earpiece in the form of beeps. Just stop the music coming from the telephone and the beeps should stop.
If you are not playing music through the telephone, you may need to turn down the sensitivity adjustment on the back of the Lifter. Just turn the knob anti-clockwise a little bit and see if that eliminates the beeping. If the sensitivity adjustment is too high it will pick up every little noise that goes on around your desk and interpet them as the phone ringing.

If you are not using the GN1000 Handset Lifter, then the beeping may be the result of a sticking/stuck volume button on the earpiece. If you adjust the volume on the GN9120 it gives a beep when you reach the maximum or minimum volume. If a button is stuck down it will result in a constant beeping. A stuck button is generally not a user servicable problem, however a little bit of tinkering with the button may get it unstuck.

Nov 19, 2008 | GN Netcom GN 9120 Professional Headset

1 Answer

GN Netcom 9120 unexplained beeping


Actually what she was hearing was the ring tone in her headset when a incoming call comes in. The sensitivity on the handset lifter that picks up the ringing on a incoming call was set all the way up and was picking up interferance from the headset base as they have the tendency to buzz when placed right next to the phone. I just turned down the ringer sensitivity with the adjustment on the handset lifter and that took care of the problem. Thanks for your time.

Nov 06, 2008 | GN Netcom (9120-48) Wireless Headset

2 Answers

Beeping sound


if you use phone without headset do you hear beeping?

Jan 11, 2008 | Jabra BT500 Wireless Headset

1 Answer

Headsets keeps beeping and battery is not low


sounds like the non replaceable battery is bad get another headset cheap at www.n1wireless.com

Dec 28, 2007 | Motorola Mobility H700 Wireless Headset

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