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Does any one know of an Australian seller or service agent for nespresso NY401 capsule coffee machines thanks.

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  • bryan jennings
    bryan jennings Jan 02, 2017

    Thanks D.E. Hev, tried nespresso and they can not find this model in their records.

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These machines are designed to use only Nespresso capsules. The UMilk, particularly, is susceptible to jamming if so-called "compatible" capsules are used, as the capsule is pierced electroncally, not manually as in most of the Nespresso range of machines.
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Have you decalcified the machine? They need descaling about once every year - 18 months, and one MUST use the Nespresso Descaling Pack, which is designed for all Nespresso machines. I can't understand why the capsule holder is tight, unless you have used so-called "Nespresso Compatible" capsules, which can cause this. The machines are designed for use only with genuine Nespresso capsules.

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1 Answer

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1 Answer

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1 Answer

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1 Answer

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I just posted that I had the same problem, and then I thought to call Nespresso. They suggested trying a different capsule, as nothing actually holds it in place, other than its own lip. Sometimes a capsule (or sleeve of capsules) will have a defective lip, and that will cause it to drop right through rather than holding itself in place.

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