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My Cricut Explore Air wont cut

If your Cricut machine is not cutting all the way through your material, or is only scoring the material, choose a machine below for specific troubleshooting tips. Fortunately this issue can usually be resolved with basic troubleshooting.

correct cut settings.
  • Remove the blade housing, then remove the blade and ensure that there are not any bits of paper stuck to the blade or lodged inside the blade housing. Ensure that you replace the blade housing correctly into the machine. Once clean, test your cuts again. If the blade and housing are already free from debris, or cleaning it did not help, proceed to 3.
  • Try an arm buoyancy test: gently press down on the black arms that surround the blade housing and then release them. Do they bounce right back up, or do they stick or rub in any way? If they stick or rub, please contact Customer Care through one of the options below for further assistance. If they bounce right back up when released, proceed to 4.
  • Increase the machine pressure settings and try your cuts again. If this does not change the cut result, proceed to 5.
  • Increase blade depth by turning the dial at the top of the blade housing. If this does not change the cut result, proceed to 6.
  • Perform a Hard Reset on the machine. If this does not help, proceed to 7.
  • Check your machine's firmware version. If the firmware is not up to date, perform a Firmware Update using Cricut Craft Room, a Gypsy device, or Cricut Design Studio.
  • Retry your cuts with a new blade housing.
  • If the machine is still not cutting through materials, or is only scoring the paper, please contact Customer Care through one of the options below for further assistance.
  • Forced Firmware Update on the machine through Cricut Sync.
  • Retry your cuts with a new blade housing. If the issue persists, proceed to 8.
  • Attempt a Format and Restore on the machine through Cricut Sync. Please note that this step should only be taken if all other steps have failed to resolve the issue.
  • If this does not resolve the issue, please contact Customer Care through one of the options below for assistance.
  • new blade. If this does not help, proceed to 5.
  • Adjust/increase the Multi-Cut setting in the Cricut Craft Room cut preview screen and retry your cuts. If this does not change the cut result, proceed to 6.
  • Retry a cut using a new blade housing.
  • If the machine is still only scoring or not cutting through the material, please contact Customer Care through one of the options below for assistance.
  • Jan 16, 2017 | Crafts & Hobbies

    1 Answer

    Cricut machines power supplies

    18 volts is the voltage and the thing that is most critical to stop the machine burning out.

    The 'A' - amperage is the force behind the electricity, 2.0 is a sort of fairly strong person 2.5 amps is a muscle man.

    If the piece of equipment needs a muscle man to move it and you use a weaker person, it may not move quite so fast. Good analogy?

    Anyway, .5 amps is not going to make that much difference.

    Jun 26, 2016 | Cricut Expression Cutting Machine

    1 Answer

    Cricut explore one. Downloaded program,but get error message,wont install

    Frustrated!!! [Driver installation problems][Resolved] - Make The ...

    May 11, 2010 - 29 posts - ‎10 authors
    I cannot get the Cricut firmaware to update. ... I just got a new computer with Windows 7, I tried to cut with the cricut but I get two error messages. RESOLVED Problem getting computer to recognize Cricut
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    RESOLVED!!!Help Sending Cuts to Cricut
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    Dec 28, 2015 | Computers & Internet

    1 Answer

    Why is my Cricut saying it can't read sensor marks?

    Jun 19, 2015 | Crafts & Hobbies

    1 Answer

    My cricut wont turn on

    Hi, My cricut expression is more then 5 years old. I used it one day and the next day I would not come on (it dose Nothing at all). I brought a new power cord from cricut and still nothing. I'm unable to buy a new one Please help if you can. Thanks!!

    Jan 26, 2014 | Cricut Expression Cutting Machine

    1 Answer

    Cricut mini flashing red light

    1-Open Cricut Craft Room with circuit on and flashing green/red
    2-Hold power & feed button together until both are solid green
    3-You'll be prompted to update firmware
    4-Press & hold two buttons again (keep holding)
    5-initiate firmware update
    6-Let sequence go until 99% may hear a sequence of beeping, don't be alarmed
    7-Release buttons
    8-You'll be prompted to restart your machine
    9-Unplug all plugs from Cricut
    10-Wait 30 seconds
    11-Plug in both cords
    12-Power on Cricut
    13-Light should be solid green
    14-Press OK on Craftroom prompt on computer

    Jan 03, 2014 | Provo Craft Cricut Disney Font Cartridge

    1 Answer

    Cricut wont cut

    It either needs set properly or, if you use it a lot, replace it. They only last so long.

    Jan 16, 2013 | Cricut Expression Cutting Machine -- No...

    1 Answer

    Cricut expression 2 has no power, will not turn on

    Any resolution to this issue? I like stone234 have narrowed it down to the cricut not getting power past the power board. I tested the two prongs that feed the red and black power for the main board and no voltage. Cricut Exp 2. Powered on as soon as I plugged it in. Plugged in usb to computer, I didnt have the software so i searched for it then started downloading it and noticed the screen on the unit was frozen. unplugged it and after plugging it back in it wouldn't power back on.

    Nov 05, 2011 | Cricut Expression Cutting Machine

    2 Answers

    My cricut expression keeps turning on and off. Resetting does nothing since it won't stay off or on long enough to actually reset. Any ideas?

    I would contact cricut because you may have a defective machine. I had an expression and cut one thing then it froze. We did the reset and that did not resolve the issue. Cricut had me send my machine back and they shipped a new one. Mind you they will put a charge on your credit card only to protect themselves. You just ship yours to them the way they tell you in the one you receive. Let me know if you do not have their contact number.

    Feb 16, 2010 | Provo Craft Cricut Disney Font Cartridge

    1 Answer

    Cricut Expressions Machine error

    1. Make sure your cricut is off when you plug it into your computer via usb.
    2. Make sure your usb cable is plugged directly into the machine, and not to a usb hub.
    3. Start up the DS Once the DS is fully loaded, choose HELP > UPDATE FIRMWARE.
    4. On the cricut machine, hold down the STOP button. Keep holding it down and briefly hold down the power button. Keep holding down the stop button and in about 3-5 seconds, you will hear a beep. That means you are good to go.
    5. On the "update firmware" screen on your computer, select the model you have and then click "begin updating now"
    6. Go and read a magazine or make a cup of tea because it takes a while to update. If it goes really fast (no matter how cool your computer is) it means it did not install properly and you will probably have to do it over again.

    Hope this helps you.

    Jun 10, 2009 | Provo Craft Cricut Disney Font Cartridge

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